Question 1

Blogs are used by individuals to share their ideas and hobbies but are inappropriate for business.

Accepted Answer

Blogs can be used by businesses to share information about their products, services, industry news, and other relevant topics. Many businesses use blogs as a way to connect with their audience and establish themselves as a thought leader in their industry.

Question 2

Liliana must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and to access data and software application in remote network clusters?
A)E-mail
B)Twitter
C)Cloud computing
D)Social networking sites

Accepted Answer

Cloud computing allows for remote access and storage of data and software applications in network clusters. This is the best option for Liliana to be able to access her company's accounting records and software from remote locations. E-mail, Twitter, and social networking sites are not suitable technologies for this purpose.

Question 3

Blogs can be especially useful for crisis communication.

Accepted Answer

Blogs can provide a platform for timely updates and transparent communication during a crisis, allowing organizations to address concerns and provide accurate information to stakeholders.

Question 4

Wikis capitalize on crowdsourcing,which can be defined as the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments.

Accepted Answer

This statement is true. Wikis allow a large community to contribute and edit content, which is a form of crowdsourcing.

Question 5

Aimee has discovered a production problem that will cause this month's shipments to be a few days late.Because her Brazilian customers will need to know about this problem right away,Aimee should ________.
A)write a letter
B)send a memo
C)send an e-mail message
D)arrange for a face-to-face visit

Accepted Answer

Sending an email message is the best choice because it allows Aimee to quickly communicate with her Brazilian customers about the production problem and its impact on shipments. It is also a convenient and efficient way to provide updates or any additional information in a timely manner.

Question 6

Which of the following describes communication in today's digital age?
A)Communicators are increasingly switching to mobile devices.
B)Messages are shorter and more frequent.
C)Message response time is much speedier.
D)All of the above statements describe communication in today's digital age.

Accepted Answer

All three choices are accurate in describing communication in today's digital age. With the prevalence of smartphones and tablets, people are increasingly communicating through mobile devices, and this has led to shorter, more frequent messages. Additionally, digital communication means that message response time is much faster than traditional methods like mail and phone calls.

Question 7

When writing blog entries,use passive verbs,use formal language,and avoid contractions.

Accepted Answer

When writing blog entries, it's generally better to use active verbs as they make the writing more engaging and interesting for readers. Additionally, a more conversational tone is often preferred in blogs, and this can include using contractions. However, it is important to consider the audience and purpose of the blog post when deciding on the appropriate writing style.

Question 8

According to the text,Twitter is the most popular social media site among Americans.

Accepted Answer

The text does not mention the popularity of social media sites among Americans.

Question 9

Blogs should provide fresh content regularly.

Accepted Answer

Blogs are expected to provide fresh and relevant content on a regular basis to keep their audience engaged and establish their authority in the niche. Consistency in content creation is key to success in blogging.

Question 10

Which of the following statements about e-mail in the workplace is most accurate?
A)Most business messages today are being sent using social media platforms.
B)Typical businesspeople spend at least two hours a day writing and replying to e-mail messages.
C)E-mail will become obsolete in the next few years.
D)E-mail has completely replaced paper memos and letters in the workplace.

Accepted Answer

According to various studies, the average worker spends around two hours a day dealing with email. This includes reading, responding, and managing email messages.

Note: Option A is incorrect as the majority of business messages are still being sent through email rather than social media platforms. Option C is unlikely to happen as email continues to be a critical communication tool in the workplace. Option D is also incorrect as some businesses still use paper memos and letters alongside email.

Question 11

As Nathan begins his business career,he will probably find himself writing more ________ than other types of messages.
A)letters
B)memos
C)e-mail messages
D)text messages

Accepted Answer

E-mail messages are the most common form of business communication due to their speed, efficiency, and wide acceptance in the business world.

Question 12

Which of the following situations is most appropriate for sending an e-mail message?
A)Caitlin must deliver a negative performance review to one of her employees.
B)Drew must send salary information to the company's accountant.
C)Sabrina wants to know whether her supervisor is available for a meeting next week.
D)Martin must put one of his employees on probation for a workplace violation.

Accepted Answer

Sending an email to schedule a meeting with Sabrina's supervisor is appropriate because it is a quick and efficient way to communicate and confirm availability.

Answer: B 
 Sending salary information to the company's accountant is appropriate because it contains confidential information that should not be shared through other means of communication.

Options A and D both involve sensitive information that should be discussed in person or over the phone. Therefore, email is not the most appropriate means of communication for those situations.

Question 13

Shondra has been asked by her supervisor to write a guide for effective e-mailing for new employees.Which of the following is she likely to include?
A)Don't put anything in an e-mail message that you wouldn't post on your office door.
B)Because e-mail is informal,you don't have to write messages using complete sentences.
C)Use Reply All every time you respond to an e-mail message to ensure that everyone sees your reply.
D)Once an e-mail message is deleted,it's gone forever.

Accepted Answer

Shondra should emphasize the importance of professionalism in e-mail communication and discourage employees from including anything inappropriate or unprofessional in their messages.

Answer: D 
 Employees should be aware that deleted e-mails may still be recoverable and that they should be cautious about what they include in their messages.

Question 14

Privacy settings on social networking sites do not guarantee complete protection.

Accepted Answer

While privacy settings can limit who can see certain content on social networking sites, they do not guarantee complete protection as there is always a risk of hacking or unauthorized access. Users should still be cautious with the information they share online.

Question 15

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

Accepted Answer

Many experts believe that social media will become as crucial for businesses as mobile phones and cloud computing in the future. As social media platforms continue to evolve and offer new tools and features for businesses to reach their audiences, it's expected that more companies will invest heavily in their social media presence to remain competitive.

Question 16

E-mail is appropriate for ________.
A)short,informal messages that request information and respond to inquiries
B)messages to multiple receivers
C)use as a cover document when sending longer attachments
D)all of these choices

Accepted Answer

E-mail is appropriate for short, informal messages that request information and respond to inquiries, messages to multiple receivers, and use as a cover document when sending longer attachments. Therefore, all of these choices are appropriate uses of e-mail.

Question 17

What is the best advice for organizing e-mail messages?
A)Place the action information in the first paragraph so that it's not overlooked.
B)Consider using headings if the message is more than a few paragraphs.
C)Omit a salutation or greeting;these are used only in business letters.
D)All of these choices

Accepted Answer

Using headings in longer email messages can help to break up the text and make it easier to read and understand.

Answer: D
 All of the choices listed can help to organize email messages effectively. Putting important information first, using headings, and skipping unnecessary greetings can all make messages more clear and efficient.

Question 18

Daniel is resigning from his position as a management consultant and would like a permanent record of his official resignation.Which of the following is the best communication channel for him to use to inform his supervisor of his resignation?
A)Letter
B)E-mail message
C)Voice mail message
D)Text message

Accepted Answer

A letter is the best communication channel for Daniel to use to inform his supervisor of his resignation. A letter provides a permanent record of the resignation and allows for a formal and professional tone. It also allows the supervisor to easily share the information with others as needed. Email and voice mail messages can be lost, deleted or overlooked and are less formal. Text messages are inappropriate for such an important communication.

Question 19

Texts and instant messages are not effective tools for digital marketing because they are too personalized.

Accepted Answer

Texts and instant messages can be effective tools for digital marketing if used properly. Many businesses use SMS or text message marketing campaigns to reach customers directly, and instant messaging platforms like Facebook Messenger or Whatsapp can also be used to communicate with consumers and provide customer service. However, it is important to ensure that these messages are personalized and relevant to the recipient to avoid coming across as spam or intrusive.

Question 20

Businesses use social networking sites such as Facebook and Twitter to connect with customers and employees,share company news,and exchange ideas.

Accepted Answer

Social networking sites like Facebook and Twitter are popular platforms for businesses to engage with customers and employees, share relevant company news and updates, and exchange ideas and feedback.

Quiz 7: Electronic Messages and Digital Media

Blogs are used by individuals to share their ideas and hobbies but are inappropriate for business.

Liliana must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and to access data and software application in remote network clusters?

Blogs can be especially useful for crisis communication.

Wikis capitalize on crowdsourcing,which can be defined as the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments.

Aimee has discovered a production problem that will cause this month's shipments to be a few days late.Because her Brazilian customers will need to know about this problem right away,Aimee should ________.

Which of the following describes communication in today's digital age?

When writing blog entries,use passive verbs,use formal language,and avoid contractions.

According to the text,Twitter is the most popular social media site among Americans.

Blogs should provide fresh content regularly.

Which of the following statements about e-mail in the workplace is most accurate?

As Nathan begins his business career,he will probably find himself writing more ________ than other types of messages.

Which of the following situations is most appropriate for sending an e-mail message?

Shondra has been asked by her supervisor to write a guide for effective e-mailing for new employees.Which of the following is she likely to include?

Privacy settings on social networking sites do not guarantee complete protection.

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

E-mail is appropriate for ________.

What is the best advice for organizing e-mail messages?

Daniel is resigning from his position as a management consultant and would like a permanent record of his official resignation.Which of the following is the best communication channel for him to use to inform his supervisor of his resignation?

Texts and instant messages are not effective tools for digital marketing because they are too personalized.

Businesses use social networking sites such as Facebook and Twitter to connect with customers and employees,share company news,and exchange ideas.