Question 1

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted.  
How can you permanently resolve this issue?
A) Stop the application process in Task Manager.
B) Disable the application in System Configuration.
C) Uninstall the application.
D) Stop the application process using taskkill.

Accepted Answer

Uninstalling the application will permanently remove it from the system, preventing it from launching on boot.

Question 2

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files.  
Which of the following is the most likely cause for this error?
A) The malware removal process changed the file association for the .doc file type.
B) The application used to open .doc files was corrupted during the malware removal process.
C) The malware removal process deleted the file the user was attempting to open.
D) The DLL file for the .doc file type was erased during the malware removal process.

Accepted Answer

The malware removal process likely changed the file association for the .doc file type, causing the system to not recognize which program to use to open these files.

Question 3

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?
A) Performance Monitor
B) System Configuration
C) Data Sources
D) Event Viewer

Accepted Answer

Performance Monitor is a Windows tool that provides real-time statistics on software and hardware performance, allowing users to track and analyze system performance.

Question 4

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.  
What display setting will the user adjust?
A) Multiple displays
B) Color depth
C) Refresh rate
D) Resolution

Accepted Answer

Resolution refers to the number of horizontal and vertical pixels displayed on a screen, and adjusting it changes the clarity and size of the display.

Question 5

A technician is troubleshooting a Windows computer experiencing slow startup.  
Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?
A) The technician should permanently disable all startup processes in System Configuration.
B) The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.
C) The technician should back up user data and reinstall Windows and all applications.
D) The technician should disable all scheduled tasks in Task Scheduler and reboot the system.

Accepted Answer

Comparing the time it takes for a normal boot versus a clean boot helps identify if startup processes are causing the slowdown without making permanent changes.

Question 6

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?
A) Processes
B) Details
C) Performance
D) Startup

Accepted Answer

The "Details" tab in Task Manager allows users to set the priority for specific applications or services.

Question 7

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.  
What step should be considered next to resolve this problem?
A) Update network settings.
B) Restart services.
C) Kill tasks.
D) Disable application startup.

Accepted Answer

Updating network settings can help resolve issues related to incorrect configurations or settings that might be preventing internet access.

Question 8

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?
A) Processes
B) Users
C) App history
D) Startup

Accepted Answer

The "Users" tab in Task Manager shows the processes owned by each signed-in user on a Windows system.

Question 9

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.  
Which of the following tools should the technician use?
A) Print Management
B) Task Manager
C) Services Console
D) Resource Monitor

Accepted Answer

The Services Console is used to manage Windows services, including setting them to start automatically at boot.

Question 10

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.  
Which of the following is the most likely reason for this issue?
A) System Restore is turned off.
B) Windows 10 does not use System Restore.
C) File History is turned off.
D) Windows 10 is corrupt.

Accepted Answer

System Restore might be turned off, which would prevent the creation and selection of restore points.

Question 11

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility.  
Which of the following best explains the reason the user is receiving the message?
A) The utility needs to be launched from the GUI.
B) The user is signed in to Windows as a standard user.
C) The user is running a Windows Home edition and not a professional edition.
D) The user must run the command using an elevated command prompt.

Accepted Answer

The user must run the command using an elevated command prompt.

Question 12

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.  
Which of the following best describes the reason for this issue?
A) The user must open the command-line interface using Run as administrator.
B) The user needs to sign out and sign back in as an administrator.
C) The computer has a failing hard disk drive.
D) The user is mistyping the command at the command line.

Accepted Answer

The System File Checker (sfc) utility requires administrative privileges to run, so the user must open the command-line interface using "Run as administrator" to execute the command successfully.

Question 13

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.  
Which of the following steps can the technician take to verify her suspicion?
A) Use Device Manager to verify the printer is properly recognized.
B) Use services.msc to disable the Spooler service.
C) Use the Services Console to stop and start the Spooler service.
D) Use File Explorer to erase all print jobs in the print queue.

Accepted Answer

Restarting the Spooler service using the Services Console can help resolve issues related to printing, as it manages print jobs and communication between the computer and printer.

Question 14

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input.  
Which of the following steps can be taken to end the application process without exiting other open applications?
A) Restart Windows and relaunch the application to verify it will launch.
B) Open Task Scheduler and end the scheduled task associated with the application.
C) Open Task Manager and end the process associated with the application.
D) Press the computer power button and hold it for five seconds.

Accepted Answer

Opening Task Manager and ending the process associated with the application will close the unresponsive application without affecting other open applications.

Question 15

A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer.  
Which of the following Windows tools will allow the technician to configure a custom console?
A) mdsched.exe
B) eventvwr.msc
C) perfmon.msc
D) mmc.exe

Accepted Answer

MMC (Microsoft Management Console) allows users to create custom consoles with specific tools and snap-ins, which can then be distributed to other computers.

Question 16

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.  
Which of the following steps should the technician take next?
A) Use the taskkill utility to locate the PID for the explorer.exe process.
B) Use the tasklist utility to end the explorer.exe process.
C) Use the tasklist utility to locate the PID for the explorer.exe process.
D) Use the taskkill utility to end the explorer.exe process.

Accepted Answer

The answer of A technician is troubleshooting a Windows computer...

Question 17

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally.  
Which of the following is the most likely reason for this issue?
A) The pagefile.sys file is missing or corrupt.
B) The application is corrupt or missing.
C) Windows does not have a file association for the application.
D) The operating system or driver is causing the issue.

Accepted Answer

In Safe Mode, Windows loads with a minimal set of drivers and services. If the application works in Safe Mode but not in normal mode, it suggests that a driver or service that is not loaded in Safe Mode is causing the issue.

Question 18

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.  
Which of the following tools is used to launch the Windows Memory Diagnostic tool?
A) taskschd.msc
B) dxdiag.exe
C) compmgmt.msc
D) mdsched.exe

Accepted Answer

The Windows Memory Diagnostic tool can be launched using "mdsched.exe".

Question 19

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.  
What is the first step you should take in resolving this issue?
A) Disable all startup processes and services.
B) Research the error message on the web.
C) Boot into Safe Mode with Networking.
D) Call the customer and ask him to describe the error message.

Accepted Answer

Researching the error message on the web is the first step to understand the issue and find potential solutions.

Question 20

A technician mistakenly uninstalled an application that is crucial for the productivity of the user.  
Which of the following utilities will allow the technician to correct this issue?
A) System Restore
B) System Configuration
C) Component Services
D) Computer Management

Accepted Answer

System Restore can be used to revert the system to a previous state, potentially restoring the uninstalled application.

Quiz 5: Troubleshooting Windows After Startup

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted. How can you permanently resolve this issue?

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error?

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?

A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem?

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue?

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the message?

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion?

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications?

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue?

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which of the following tools is used to launch the Windows Memory Diagnostic tool?

A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct this issue?