Question 1

Which of the following is an example of body language?
A) The speed at which we speak
B) Eye contact
C) Our style of dress
D) Hand gestures
E) All of these choices

Accepted Answer

All the options listed (the speed at which we speak, eye contact, our style of dress, and hand gestures) can be considered forms of non-verbal communication, which is essentially what body language encompasses. Body language includes various forms of non-verbal communication, including facial expressions, gestures, posture, and even the way we dress or the speed at which we speak, as these can convey attitudes, feelings, or reactions.

Question 2

Susan forwards emails or cc's coworkers excessively. Many people have started deleting her messages without reading them. She is contributing to her coworkers'
A) overload.
B) poor listening skills.
C) status or power differences.
D) semantics.
E) reluctance to communicate.

Accepted Answer

Susan's excessive email forwarding is causing an overload of information for her coworkers, which is leading them to delete her messages without reading them.

Question 3

Many perspectives on ____________________ suggest that people have social needs.

Accepted Answer

The answer of Many perspectives on ____________________ suggest that people...

Question 4

An important rule of successful negotiation is to hold the meeting in your own office rather than in the office of the party with whom you are negotiating. This is an example of the use of
A) nonverbal communication.
B) transactional communication.
C) oral communication.
D) status differences as a barrier to communication.
E) noise.

Accepted Answer

Holding a negotiation in your own office can be seen as a nonverbal communication tactic to establish dominance and increase your perceived power in the negotiation. It can also serve as a subtle reminder of your role as a decision maker and can help set the tone for the negotiation.

Question 5

When a British student was in class he asked to borrow a rubber from the person next to him. An American student would have asked for the person's eraser. The confusion was caused by
A) perception.
B) status differences.
C) noise.
D) poor listening skills.
E) language differences.

Accepted Answer

The confusion was caused by language differences, as the British student used the term "rubber" which means eraser in British English, but has a different meaning in American English.

Question 6

The nature of ____________________ in an organization is as varied as the individual members themselves.

Accepted Answer

The answer of The nature of ____________________ in an organization...

Question 7

Emilia is allowed to approve expenditures under $10,000. If the amount is higher she needs her boss's approval. This is an attempt to reduce ____ for the boss.
A) jargon
B) semantics
C) overload
D) status differences
E) power differences

Accepted Answer

This is an attempt to reduce overload for the boss by delegating the approval of smaller expenditures to Emilia, thus lessening the boss's workload.

Question 8

Which of the following is an individual barrier to effective communication?
A) Poor listening skills
B) Semantics
C) Noise
D) Different perceptions
E) All of these choices

Accepted Answer

The answer of Which of the following is an individual...

Question 9

Edward Lewis, CEO of Essence Communications, strolls around the organization and starts spontaneous conversations with employees and others with the company. He says it allows him to keep his finger on the pulse of the organization. Lewis engages in
A) management by objective.
B) formal grapevine management.
C) management by exception.
D) management by wandering around.
E) participative management.

Accepted Answer

The management style described in the scenario is Management by Wandering Around (MBWA). This technique involves a leader walking around and interacting with employees and other staff members to learn about their concerns, feedback, and suggestions. MBWA is an informal technique that helps leaders stay connected with the employees and the organization's dynamic environment.

Question 10

All of the following are examples of nonverbal communication EXCEPT
A) a conference.
B) someone's body position.
C) the distance between two people.
D) images.
E) furniture arrangement in the room.

Accepted Answer

A conference typically involves verbal communication and may also include some nonverbal cues, such as body language or visual aids, but it is not exclusively nonverbal communication.

Question 11

Young adults use acronyms when texting. Many adults do not understand them (which is the point after all). This is a deliberate use of
A) language differences.
B) semantics.
C) power differences.
D) overload.
E) dialogue.

Accepted Answer

This is a deliberate use of language differences as young adults use acronyms that are not commonly understood by adults, highlighting a difference in language use and understanding between generations.

Question 12

Which of the following skills for improving communication is most important?
A) Developing good listening skills
B) Being sensitive to the sender's point of view
C) Being aware of meanings that other people assign to words
D) Asking appropriate questions
E) Being patient

Accepted Answer

Developing good listening skills is the most important skill for improving communication because it allows you to truly understand the message being conveyed by the sender. Without good listening skills, communication can easily be misinterpreted or misunderstood. The other skills listed are also important, but without good listening skills, they may not be effective.

Question 13

Stewart weighs 350 pounds. When he meets with people he prefers to sit at a table. This is an example of
A) images.
B) setting.
C) noise.
D) effective communication.
E) management by sitting down.

Accepted Answer

Sitting at a table is an example of setting, or the physical environment in which communication takes place.

Question 14

Which of the following is an organizational barrier to effective communication?
A) Credibility
B) Reluctance to communicate
C) Poor listening skills
D) Conflicting signals
E) None of these choices

Accepted Answer

The answer of Which of the following is an organizational...

Question 15

Leah is in a meeting. She is cold, so she crosses her arms and legs. Paul observes this and thinks Leah does not like the information she is receiving. If Leah would speak up, this barrier could be eliminated.
A) Reluctance to communicate
B) Semantics
C) Communication overload
D) Inconsistency
E) Image deterioration

Accepted Answer

Leah's crossed arms and legs could be a sign of reluctance to communicate or discomfort with the information being presented. If she were to speak up and communicate her thoughts, the barrier could be eliminated.

Question 16

Which barrier to communication exists when two people attach different meanings to the same word?
A) Jargon
B) Semantics
C) Synergetics
D) Overload
E) Dialogue

Accepted Answer

Semantics refers to the study of meaning in language. When two people attach different meanings to the same word, it creates a semantic barrier to communication.

Question 17

On the television show Mad Men , the characters drink liquor like water. This is an example of
A) transactional communication.
B) oral communication.
C) nonverbal communication.
D) status differences as a barrier to communication.
E) noise.

Accepted Answer

The answer of On the television show Mad Men ,...

Question 18

Which of the following is characterized as a barrier to communication resulting from interpersonal dynamics rather than from a characteristic of the sender or the receiver?
A) Lack of credibility
B) Poor listening skills
C) Conflicting or inconsistent signals
D) Status differences
E) Predispositions about the subject at hand

Accepted Answer

Status differences between individuals can create barriers to communication as power dynamics can cause the person with lower status to feel intimidated or hesitant to communicate their thoughts or ideas effectively. This is an interpersonal dynamic rather than a characteristic of the sender or receiver. The other options may still require interpersonal dynamics but have a stronger connection to the sender or receiver.

Question 19

Which of the following techniques for improving communication is most important to the sender?
A) Maintaining credibility
B) Being sensitive to the other person's position
C) Being aware of the meanings others may place on words
D) Providing channels for feedback
E) Practicing

Accepted Answer

The answer of Which of the following techniques for improving...

Question 20

Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of
A) images.
B) setting.
C) body language.
D) effective communication.
E) None of these choices

Accepted Answer

This statement is an example of using an image, a comparison of two seemingly unrelated things, to make a point about the importance of the French in war.

Quiz 17: Managing Interpersonal Relations and Communication

Which of the following is an example of body language?

Susan forwards emails or cc's coworkers excessively. Many people have started deleting her messages without reading them. She is contributing to her coworkers'

Many perspectives on ____________________ suggest that people have social needs.

An important rule of successful negotiation is to hold the meeting in your own office rather than in the office of the party with whom you are negotiating. This is an example of the use of

When a British student was in class he asked to borrow a rubber from the person next to him. An American student would have asked for the person's eraser. The confusion was caused by

The nature of ____________________ in an organization is as varied as the individual members themselves.

Emilia is allowed to approve expenditures under $10,000. If the amount is higher she needs her boss's approval. This is an attempt to reduce ____ for the boss.

Which of the following is an individual barrier to effective communication?

Edward Lewis, CEO of Essence Communications, strolls around the organization and starts spontaneous conversations with employees and others with the company. He says it allows him to keep his finger on the pulse of the organization. Lewis engages in

All of the following are examples of nonverbal communication EXCEPT

Young adults use acronyms when texting. Many adults do not understand them (which is the point after all) . This is a deliberate use of

Which of the following skills for improving communication is most important?

Stewart weighs 350 pounds. When he meets with people he prefers to sit at a table. This is an example of

Which of the following is an organizational barrier to effective communication?

Leah is in a meeting. She is cold, so she crosses her arms and legs. Paul observes this and thinks Leah does not like the information she is receiving. If Leah would speak up, this barrier could be eliminated.

Which barrier to communication exists when two people attach different meanings to the same word?

On the television show Mad Men , the characters drink liquor like water. This is an example of

Which of the following is characterized as a barrier to communication resulting from interpersonal dynamics rather than from a characteristic of the sender or the receiver?

Which of the following techniques for improving communication is most important to the sender?

Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of