Question 1

We will _____ with dinner.
A) procede
B) proceed
C) precede

Accepted Answer

"Proceed" means to move forward or continue. In the given sentence, it means that dinner will happen next or continue after something else. "Precede" means to come before something else, which does not make sense in this context. "Procede" is not a valid spelling of any word in the English language.

Question 2

Company _____ was at an all-time low.
A) morale
B) moral

Accepted Answer

"Morale" refers to the overall mood, attitude, and motivation of the employees in a company, while "moral" refers to ethical and moral principles. In this context, it would make more sense for the company's morale to be at an all-time low, rather than their moral principles.

Question 3

If a copy of the letter is going to someone other than the addressee, _________.
A) use a c for copy followed by the person's name
B) use p.s.and the person's name
C) use the word carbon and the person's name
D) a notation is not required

Accepted Answer

The correct notation to indicate that a copy of a letter is being sent to someone other than the primary addressee is to use "c" for copy followed by the person's name. This is a standard practice in business and professional correspondence.

Question 4

The _______ of the story was to never give up.
A) morale
B) moral

Accepted Answer

"Moral" refers to the lesson or meaning conveyed by a story or situation. "Morale" refers to the state of mind or spirit of a person or group. In this sentence, the intended meaning is clearly a lesson or message, so "moral" is the correct choice.

Question 5

If a letter is addressed to an individual, the individual's personal title (Mr., Mrs., Ms.) or professional title (Dr., Professor) is included as a sign of courtesy.

Accepted Answer

Including a personal or professional title is a common sign of courtesy when addressing an individual in a letter.

Question 6

A well written and well formatted letter will give a favorable impression of the sender and the sender's company.

Accepted Answer

A well written letter that is properly formatted shows professionalism and attention to detail, which can leave a positive impression on the recipient of the letter.

Question 7

You can always use the receiver's first name in a salutation.

Accepted Answer

Using the receiver's first name in a salutation depends on the level of familiarity and the context of the communication. In formal or professional settings, it's often more appropriate to use titles and last names unless invited to do otherwise.

Question 8

When preparing more than one letter, be sure that each letter is inserted into the correctly addressed envelope.

Accepted Answer

It is important to ensure that each letter is inserted into the correct envelope to avoid any confusion or mistakes.

Question 9

In block format, the date, complimentary close, and writer's name and official title begin near the horizontal center of the page.

Accepted Answer

In block format, the date, complimentary close, and writer's name and official title are aligned to the right-hand side of the page.

Question 10

Reference initials are _________.
A) always used
B) are used if the sender is the typist
C) are used if the sender and typist are different.
D) are optional

Accepted Answer

Reference initials are used if the sender and typist are different to indicate who typed the letter.

Question 11

Use letterhead on both pages of a two-page letter.

Accepted Answer

Letterhead is typically used only on the first page of a formal letter; subsequent pages should use a plain sheet of paper without the letterhead.

Question 12

A subject line _________.
A) is positioned one line after the date
B) is positioned one line after the inside address
C) is positioned one line after the salutation
D) is never used today

Accepted Answer

The subject line is positioned one line after the salutation.

Question 13

When we use a colon after the salutation, we must use a comma after the complimentary close.

Accepted Answer

This is a standard rule in letter writing. For example:

Dear John:

Body of the letter.

Sincerely,

Anna

Question 14

A memo _________.
A) is sent to someone outside the firm
B) is sent to someone inside the firm
C) can be sent to someone inside or outside the firm
D) is not used today because of email

Accepted Answer

A memo is typically sent within a company or organization to communicate information or instructions. While they may be sent outside the firm on occasion, this is not their primary purpose. Memos are still commonly used today, though email has certainly reduced their prevalence.

Question 15

When we use a colon after the salutation and a comma after the closing, we refer to it as having open punctuation.

Accepted Answer

Using a colon after the salutation and a comma after the closing is referred to as mixed punctuation, not open punctuation. Open punctuation typically omits the use of punctuation after the salutation and closing in a letter.

Question 16

Do not _______ your keys.
A) lose
B) loose
C) loss
D) luse

Accepted Answer

"Lose" means to misplace or no longer have something, while "loose" means not tight or not secure. "Loss" is a noun meaning the act of losing or something that has been lost. "Luse" is not a word. Therefore, the correct choice is A: "lose."

Question 17

Let your mother ______ you in the lunch line.
A) proceed
B) precede

Accepted Answer

"Precede" means to go before someone in order or rank, time or position whereas "proceed" means to move forward or begin a course of action. In this sentence, "precede" makes more sense since it means to go before someone (in this case, the mother going before the child in the lunch line).

Question 18

Depending on the relationship between the sender and receiver, the salutation may be formal or informal.

Accepted Answer

The level of formality in a salutation depends on the relationship between the sender and receiver. For example, a formal salutation may be used for professional or business communications, while an informal one may be used for personal or social communications.

Question 19

The following date is correctly formatted for a letter: January 1, 2015.

Accepted Answer

This is the correct format for writing the date in a letter.

Question 20

When a document is included with a letter, an enclosure notation is keyed _________.
A) one enter below the closing
B) one enter below the reference initials
C) two enters below the closing
D) three enters below the closing

Accepted Answer

The enclosure notation should be keyed one enter below the reference initials. This helps the recipient of the letter know that there is an additional document included with the letter.

Quiz 12: Format Errors: Letters and Memos

We will _____ with dinner.

Company _____ was at an all-time low.

If a copy of the letter is going to someone other than the addressee, _________.

The _______ of the story was to never give up.

If a letter is addressed to an individual, the individual's personal title (Mr., Mrs., Ms.) or professional title (Dr., Professor) is included as a sign of courtesy.

A well written and well formatted letter will give a favorable impression of the sender and the sender's company.

You can always use the receiver's first name in a salutation.

When preparing more than one letter, be sure that each letter is inserted into the correctly addressed envelope.

In block format, the date, complimentary close, and writer's name and official title begin near the horizontal center of the page.

Reference initials are _________.

Use letterhead on both pages of a two-page letter.

A subject line _________.

When we use a colon after the salutation, we must use a comma after the complimentary close.

A memo _________.

When we use a colon after the salutation and a comma after the closing, we refer to it as having open punctuation.

Do not _______ your keys.

Let your mother ______ you in the lunch line.

Depending on the relationship between the sender and receiver, the salutation may be formal or informal.

The following date is correctly formatted for a letter: January 1, 2015.

When a document is included with a letter, an enclosure notation is keyed _________.