What action(s) would assist the manager of a medical record department in improving customer perception of the quality of services provided by the department?

Question

Quizplus · Accepted Answer

To improve customer perception, the manager of a medical record department should identify specific customer needs in order to design value-added services. This shows a focus on meeting the needs of the customer and providing additional benefits beyond basic services. Setting a 2-week turnaround time for all dictated reports may be beneficial for efficiency but does not directly address customer needs. Refusing to fax patient information may protect confidentiality but could also inconvenience customers who require timely access to their records. Requiring physicians and hospital staff to retrieve their own medical records may result in increased efficiency for the department, but does not necessarily improve customer perception.

What Action(s) Would Assist the Manager of a Medical Record