Which quality management theorist focused on zero defects as the goal of performan improvement efforts?

Name: Which quality management theorist focused on zero defects as the goal of performan improvement efforts?
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Question

Quizplus · Accepted Answer

Crosby was a quality management theorist who emphasized the importance of preventing defects rather than just detecting and fixing them. He advocated for a Zero Defects approach, which aimed for the complete elimination of defects and errors in products and processes.

Which Quality Management Theorist Focused on Zero Defects as the Goal