Virginia is the Record Processing Coordinator, which is a lead position. She has an excellent w record and is able to assist in most work areas of the department. She knows that she could e get another job within the hospital for the asking. Recently she has been arriving late and has uncooperative in dealing with others. As her immediate supervisor, what is the BEST first step dealing with this situation?

Question

Quizplus · Accepted Answer

Counseling Virginia by encouraging self-analysis and problem-solving processes is the best first step in dealing with her recent behavior. It shows that her supervisor recognizes her past excellent work record and is willing to help her find a solution to her current behavior. It also opens up a dialogue between Virginia and her supervisor and allows them to discuss any underlying issues that may be causing her behavior. Instituting progressive discipline or suggesting a transfer to another department should only be considered if counseling does not improve Virginia's behavior. Ignoring the situation is not a productive approach and can lead to further negative behavior from Virginia.

Virginia Is the Record Processing Coordinator, Which Is a Lead