As your meeting with the clerical staff on the stat report continues, one clerk suggests a reason for the delays is a lack of training concerning the nature of stat reports. On the cause effect diagram, this would most appropriately be listed under

Question

Quizplus · Accepted Answer

The lack of training is related to the skills and knowledge of the personnel, so it should be listed under "personnel" in the cause-effect diagram.

As Your Meeting with the Clerical Staff on the Stat