Emma Grace is a transcriptionist. Her productivity level, as determined by line count per day, has dropped significantly over the past 2 weeks. As a result, there is a backlog in transcription of history and physical reports and surgical reports. Several doctors and the operating room supervisor have complained. An appropriate initial course of action for the Supervisor of Transcription is to

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Counseling the transcriptionist privately would be a good initial step to find out why her productivity has decreased and to identify any potential solutions to get her back on track. It allows for an open dialogue and an opportunity to address any potential issues that may be contributing to the decrease in productivity. It may be a personal issue, a work-related issue, or a combination of both. Firing her immediately or suspending her without pay would be extreme measures and can create a hostile work environment. Referring the matter to HR may be necessary if the productivity issue persists or if there are other performance-related concerns, but it shouldn't be the first course of action.

Emma Grace Is a Transcriptionist