Traditional financial measures are now being supplemented in which area(s)?

Question

Quizplus · Accepted Answer

Traditional financial measures, such as revenue and profit, are important but they do not provide a complete picture of the business's performance. Therefore, many companies are now using balanced scorecards that add non-financial measures in learning and growth (employee training and development), customer service (customer satisfaction, loyalty, and retention), and internal process improvement (efficiency and effectiveness). These scorecards help companies to track their progress towards strategic goals and make better decisions.

Traditional Financial Measures Are Now Being Supplemented in Which Area(s)