In a contact center,ideas such as targeted number of calls per hour,call length,customer satisfaction,and amount of sales made are all examples of:
A)forecasts
B)metrics
C)channels
D)portals
E)distributors

Question

Quizplus · Accepted Answer

These are all examples of metrics, or measurable data points used to evaluate performance in a contact center. Forecasts refer to predictions of call volume or other metrics, channels refer to communication channels like phone, email or chat, portals refer to online platforms for accessing information, and distributors refer to companies that sell products to customers.

In a Contact Center,ideas Such as Targeted Number of Calls