Recently,Turner Telecom decided to require all customer-facing personnel to sell to customers during routine interactions.Management created a set of standards to guide the roll-out process to the customer-facing departments.All of the following actions would advance this process EXCEPT:
A)providing extensive training in sales methods to the customer-facing employees
B)generating motivation for customer-facing employees to add the sales function to the job tasks
C)calculating appropriate compensation for the sales the customer-facing employees make
D)evaluating all employees based on whether or not they have met new sales quotas
E)enlisting management support to help the customer-facing employees complete sales-related job tasks

Question

Quizplus · Accepted Answer

Evaluating all employees based on whether or not they have met new sales quotas may create a culture of fear and pressure, which may not be the most effective way to motivate employees to embrace the new sales function. Instead, focusing on providing training, motivation, compensation, and management support can lead to more sustainable and positive results.

Recently,Turner Telecom Decided to Require All Customer-Facing Personnel to Sell