What can an online retailer site do to increase personalization?
A) Offer live chats.
B) Offer expanded merchandise assortments.
C) Offer free shipping.
D) Offer order online pick up in store.
E) Offer unlimited time on returns.

Question

What can an online retailer site do to increase personalization?   
A) Offer live chats.
B) Offer expanded merchandise assortments.
C) Offer free shipping.
D) Offer order online pick up in store.
E) Offer unlimited time on returns.

Quizplus · Accepted Answer

Customers can click a button at any time and have an instant messaging or voice conversation with a customer service representative. This technology also enables retailers to send a proactive chat invitation automatically to customers on the site. The timing of these invitations can be based on the time the visitor has spent on the site, the specific page the customer is viewing, or a product on which the customer has clicked.

What Can an Online Retailer Site Do to Increase Personalization