Question 1

What is a behavioral interview?

Accepted Answer

The answer of What is a behavioral interview?...

Question 2

________ leaders make all decisions on their own and then announce them to employees.
A) Chaotic
B) Autocratic
C) Democratic
D) Persuasive
E) Transformational

Accepted Answer

Autocratic leaders make all decisions on their own and then announce it to their employees.

Question 3

What are extrinsic rewards?

Accepted Answer

The answer of What are extrinsic rewards?...

Question 4

An autocratic manager would be most likely to
A) ask employees if anyone wanted to volunteer to work overtime.
B) ask employees for their opinions on store design.
C) consult employees before scheduling a storewide sale.
D) ask employees which department they would like to work in.
E) tell employees they will have to work late Friday night.

Accepted Answer

Autocratic leaders make all decisions on their own and then announce them to employees.

Question 5

________ entails the activities involved with managing the exterior and interior physical facilities associated with the store.
A) Inventory maintenance
B) Store turnover
C) Portfolio management
D) Store maintenance
E) Inventory turnover

Accepted Answer

Store maintenance entails the activities involved with managing the exterior and interior physical facilities associated with the store.

Question 6

________ delegate challenging work to subordinates, have free and open communication with them, and provide personal mentoring to develop subordinates.
A) Chaotic leaders
B) Autocratic leaders
C) Persuasive leaders
D) Transformational leaders
E) Democratic leaders

Accepted Answer

Transformational leaders delegate challenging work to subordinates, have free and open communication with them, and provide personal mentoring to develop subordinates.

Question 7

Which of the following types of leaders gets people to transcend their personal needs for the sake of the group or the organization?
A) Transformational leaders
B) Democratic leaders
C) Autocratic leaders
D) Chaotic leaders
E) Persuasive leaders

Accepted Answer

Transformational leaders get people to transcend their personal needs for the sake of the group or organization.

Question 8

Mindy manages 300 employees at a Walmart Supercenter. Each day, she leads the employees in the Walmart cheer, creates excitement, and "goes the extra mile" with her employees and customers. Shopping in her store is always an enjoyable experience with enthusiastic sales help, contests, and demonstrations. Mindy is a ________ leader.
A) persuasive
B) autocratic
C) democratic
D) chaotic
E) transformational

Accepted Answer

Transformational leaders create enthusiasm for their employees and revitalize the organization.

Question 9

The accounting records for Sports-R-Us, a superstore targeted at armchair athletes, showed that it had bought and received $1,830,000 worth of merchandise. An actual count of the merchandise in the store showed only $1,644,000 worth of merchandise in stock. What other information is needed to calculate inventory shrinkage?
A) The store's annual profit
B) The store's profit margin
C) The store's current assets
D) The store's inventory turnover rate
E) The store's retail sales during the period

Accepted Answer

Inventory shrinkage is the difference between the recorded value of inventory (at retail prices) based on merchandise bought and received and the value of the actual inventory (at retail prices) in stores and distribution centers, divided by retail sales during the period.

Question 10

As a(n) ________ store manager, Dina treats her employees as equals and asks for their input when she is making a decision about whether to stay open late during the Memorial Day weekend, stock extra inventory for Valentine's Day, or any other decision that will directly affect her employees.
A) chaotic
B) democratic
C) autocratic
D) persuasive
E) transformational

Accepted Answer

Democratic leaders seek information and opinions from employees and base their decisions on this information.

Question 11

Connor knew a popular celebrity was planning a shopping spree in his store that day and needed a personal shopper to accompany her. Normally, Connor plays this role, but he trusted a reliable store associate to manage the visit. Connor would be available in the store should there be a problem, but the exciting opportunity was to be handled by the associate. Which of the following terms best describes Connor?
A) Persuasive leader
B) Autocratic leader
C) Democratic leader
D) Transformational leader
E) Chaotic leader

Accepted Answer

Transformational leaders create enthusiasm for their employees and revitalize the organization.

Question 12

What is a job description?

Accepted Answer

The answer of What is a job description?...

Question 13

Which of the following statements is True of the use of computer software scheduling systems?
A) The software analyses sales, transactions, and customer traffic for each time period.
B) The software often recommends the use of regular and predictable work hours.
C) The system benefits the employees but has an adverse effect on retailers and customers.
D) The burden of unpredictable scheduling of sales associates is eliminated.
E) The software often recommends the use of full-time employees.

Accepted Answer

Computer software scheduling systems analyses sales, transactions, and customer traffic for each time period.

Question 14

What is a retailer's most effective tool against shoplifting?
A) Unique merchandise
B) Employees
C) Prosecution policies
D) Cash wraps
E) EAS tags

Accepted Answer

The most effective approach for reducing employee theft and shoplifting is to create a trusting, supportive work environment. When employees feel they're respected members of a team, they identify their goals with the retailer's goals.

Question 15

________ is the inventory loss due to employee theft, shoplifting, mistakes, inaccurate records, and vendor errors.
A) Obsolescence
B) Profit margin
C) Loss margin
D) Shrinkage
E) Break-even point

Accepted Answer

Shrinkage is the inventory loss due to employee theft, shoplifting, mistakes, inaccurate records, and vendor errors.

Question 16

________ create enthusiasm in their employees through their personal charisma.
A) Chaotic leaders
B) Democratic leaders
C) Transformational leaders
D) Autocratic leaders
E) Persuasive leaders

Accepted Answer

Transformational leaders create enthusiasm in their employees through their personal charisma.

Question 17

What is the difference between structured program training and on-the-job training?

Accepted Answer

The answer of What is the difference between structured program...

Question 18

Which among the following accounts the most for a retailer's inventory loss?
A) Shoplifting
B) Employee theft
C) Inaccurate records
D) Vendor fraud
E) Logistical gaps

Accepted Answer

Although shoplifting receives the most publicity, employee theft accounts for more inventory loss.

Question 19

Anita is a store manager who wants no employee input when she is making decisions about how the store should be operated. She prefers to make all the decisions by herself. What kind of a manager is Anita?
A) Chaotic manager
B) Democratic manager
C) Autocratic manager
D) Persuasive manager
E) Transformational manager

Accepted Answer

Autocratic leaders make all decisions on their own and then announce them to employees.

Question 20

________ is the difference between the recorded value of inventory based on merchandise bought and received and the value of the actual merchandise in stores and distribution centers divided by retail sales during the period.
A) Loss margin
B) Shrinkage
C) Obsolescence
D) Break-even point
E) Profit margin

Accepted Answer

Inventory shrinkage is the difference between the recorded value of inventory (at retail prices) based on merchandise bought and received and the value of the actual inventory (at retail prices) in stores and distribution centers, divided by retail sales during the period.

Quiz 15: Human Resources and Managing the Store

What is a behavioral interview?

________ leaders make all decisions on their own and then announce them to employees.

What are extrinsic rewards?

An autocratic manager would be most likely to

________ entails the activities involved with managing the exterior and interior physical facilities associated with the store.

________ delegate challenging work to subordinates, have free and open communication with them, and provide personal mentoring to develop subordinates.

Which of the following types of leaders gets people to transcend their personal needs for the sake of the group or the organization?

As a(n) ________ store manager, Dina treats her employees as equals and asks for their input when she is making a decision about whether to stay open late during the Memorial Day weekend, stock extra inventory for Valentine's Day, or any other decision that will directly affect her employees.

What is a job description?

Which of the following statements is True of the use of computer software scheduling systems?

What is a retailer's most effective tool against shoplifting?

________ is the inventory loss due to employee theft, shoplifting, mistakes, inaccurate records, and vendor errors.

________ create enthusiasm in their employees through their personal charisma.

What is the difference between structured program training and on-the-job training?

Which among the following accounts the most for a retailer's inventory loss?

Anita is a store manager who wants no employee input when she is making decisions about how the store should be operated. She prefers to make all the decisions by herself. What kind of a manager is Anita?

________ is the difference between the recorded value of inventory based on merchandise bought and received and the value of the actual merchandise in stores and distribution centers divided by retail sales during the period.