Question 1

A moderate level of conflict can induce creativity and initiative,thereby raising performance.

Accepted Answer

Research in organizational behavior has shown that moderate levels of conflict can lead to increased creativity and innovation. This is because conflict can stimulate new perspectives, ideas, and solutions to problems, as individuals actively seek to resolve or address disagreements. However, high levels of conflict can have detrimental effects on performance, as it can lead to stress, anger, and lowered morale. Therefore, it is important for organizations to manage and regulate conflict to ensure it remains at a productive level.

Question 2

Twenty-six new employees from Global Technologies Inc.are attending orientation,receiving information about company policies,and filling out various forms.These employees comprise a group.

Accepted Answer

The statement is true, as 26 new employees are attending orientation together and can be considered a group.

Question 3

The majority of workplace learning is informal.

Accepted Answer

Studies have shown that between 70-80% of workplace learning occurs informally through on-the-job experience, interactions with colleagues, and self-directed learning. Formal training and development programs, such as classroom instruction or online courses, make up the remaining 20-30%.

Question 4

In managing virtual workers,a manager should
A)give directions only by phone or in person.
B)make sure the worker is keeping to a fixed schedule of hours.
C)set goals that focus on team members' personal enrichment.
D)meet regularly,face-to-face.
E)set up large teams composed of employees from different departments across the organization.

Accepted Answer

Meeting regularly, face-to-face, is important for building relationships, ensuring clear communication, and providing feedback to virtual workers. This can be done through video conferencing or in-person meetings if possible. Phone or email can be used for day-to-day communication, but face-to-face meetings are important for maintaining a strong working relationship.

Question 5

Norms are a typically explicit and are often discussed openly.

Accepted Answer

Norms are typically implicit, understood by members of a group without being openly discussed.

Question 6

Teams often enforce norms to help individuals avoid embarrassing situations.

Accepted Answer

Teams often establish norms to create a sense of unity and cooperation. A by-product of this is that norms can also help individuals avoid embarrassing situations by setting clear expectations for behavior and interaction within the team.

Question 7

A _______ is a small group of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.
A)quality circle
B)group
C)panel
D)collaborative unit
E)team

Accepted Answer

The definition provided matches the definition of a team, as opposed to a group or panel. It also mentions a common purpose, which is typically associated with a team rather than a quality circle or collaborative unit.

Question 8

A group is defined as two or more freely interacting individuals who share norms,share goals,and have a common identity.

Accepted Answer

This statement accurately describes the definition of a group.

Question 9

Two or more freely interacting individuals who share norms,share goals,and have a common identity form a
A)cluster.
B)self-managing work team.
C)group.
D)quality circle.
E)collaborative unit.

Accepted Answer

A group is defined as two or more individuals who interact with each other and share a common purpose or goal. They also share norms and have a common identity. Option A is incorrect because a cluster does not necessarily involve shared norms, goals, or identity. Option B specifically refers to a work team, but not all groups are work teams. Option D is a specific type of group in which employees come together to identify solutions to workplace problems. Option E is too vague to accurately describe a group.

Question 10

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another.

Accepted Answer

This is the definition of conflict.

Question 11

The best way to manage virtual teams is to focus on what's accomplished,not whether an employee is working from her patio or at 10 p.m.

Accepted Answer

The statement suggests that instead of focusing on where and when the employees are working, the emphasis should be on whether they are achieving the desired outcomes. Hence, this statement is true.

Question 12

Which of the following is not a benefit of teamwork in an organization?
A)increased speed
B)increased stress
C)reduced costs
D)improved workplace cohesiveness
E)reduced destructive internal competition

Accepted Answer

Increased stress is not a benefit of teamwork in organizations. In fact, teamwork can help to reduce stress by sharing the workload and allowing individuals to rely on one another for support. The other options listed are all benefits of teamwork, including increased speed, reduced costs, improved workplace cohesiveness, and reduced destructive internal competition.

Question 13

During the storming stage of Tuckman's five-stage model,the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Accepted Answer

In the performing stage of Tuckman's five-stage model, members concentrate on solving problems and completing the assigned task. The leader should allow members the empowerment they need to work on tasks.

Question 14

Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal.

Accepted Answer

Devil's advocacy is indeed the process of assigning someone to play the role of critic to voice possible objections to a proposal.

Question 15

Stephen and Tyler went to the same college,and they have never liked each other.Stephen thinks Tyler is a loudmouth,while Tyler thinks Stephen is arrogant and self-impressed.If Stephen and Tyler end up working for the same company,they are likely to experience a multicultural conflict.

Accepted Answer

The conflict between Stephen and Tyler is personal and not related to their different cultural backgrounds. Therefore, they are unlikely to experience a multicultural conflict in a work setting.

Question 16

Which of the following is the best way to manage virtual teams?
A)Make sure that the majority of your team members are junior-level staffers who have no more than a year's tenure at the company.
B)Check in regularly,but resist the urge to micromanage.
C)Require all team members to work on the same schedule-say,Monday through Friday,from 9 a.m.until 6 p.m.
D)Meet with each individual member of the team at least twice a week.
E)Avoid face-to-face communication and convey information primarily through email and texts.

Accepted Answer

Checking in regularly is important for virtual teams, but micromanaging can be counterproductive. Trust and clear communication are key for successful virtual team management.

Question 17

Common commitment is the essence of a team,and what differentiates it from a group.

Accepted Answer

Common commitment refers to the shared sense of dedication and responsibility towards achieving a common goal. This sense of commitment is what differentiates a team from a group, where individuals may not necessarily work together towards a common purpose. Therefore, the statement is true.

Question 18

When parties to a conflict have deeply rooted,opposing value systems,collaboration is inappropriate for resolving the conflict.

Accepted Answer

Collaboration requires a willingness to work together and find common ground, which can be difficult when parties have deeply rooted, opposing value systems.

Question 19

A self-managed team is designed to include members from different areas within an organization,such as finance,operations,and sales.

Accepted Answer

A self-managed team is typically composed of members who manage their own tasks and responsibilities without direct supervision, but it does not necessarily require members from different areas within an organization. A team with members from different areas is often referred to as a cross-functional team.

Question 20

An example of a maintenance role is an initiator,someone who suggests new goals or ideas.

Accepted Answer

A task role, or task-oriented role, consists of behavior that concentrates on getting the team's tasks done. An example is initiators, who suggest new goals or ideas.

Quiz 13: Groups and Teams: Increasing Cooperation, Reducing Conflict