Question 1

Unlike the ISO 9000 series,the ISO 14000 series identifies standards for environmental performance.

Accepted Answer

The ISO 14000 series does indeed identify standards for environmental performance, whereas the ISO 9000 series focuses on quality management standards.

Question 2

Except for in rare instances,employees at George's Pro Painting take responsibility for their own work and how it is done,rather than being governed by a rigid set of rules.George's Pro Painting is using decentralized control.

Accepted Answer

Decentralized control means that decision-making power is given to individual employees rather than being controlled by a central authority or set of rules. The statement mentions that employees take responsibility for their own work, indicating that there is no rigid set of rules governing their actions, which is characteristic of decentralized control.

Question 3

Twice daily,factory workers at Mountain CopperWorks select random samples from the production runs and test them for quality,rejecting runs if too many samples fall outside a standard range of acceptability.These workers are engaged in statistical process control.

Accepted Answer

The description of selecting random samples from production runs and testing them for quality to ensure they fall within an acceptable range is consistent with statistical process control. Therefore, the statement is true.

Question 4

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point;only incremental changes in the budget request are reviewed.

Accepted Answer

Incremental budgeting is based on the assumption that last year’s budget is a good indicator of the current year’s needs. Only incremental changes, such as increases or decreases, are reviewed and approved or rejected.

Question 5

A balance sheet summarizes an organization's overall financial worth,or its assets and liabilities,at a specific point in time.

Accepted Answer

A balance sheet provides a snapshot of an organization's financial position at a specific moment by comparing its assets (what it owns) to its liabilities (what it owes).

Question 6

Bureaucratic control is most appropriate for an organization in which the tasks are explicit and certain.

Accepted Answer

Bureaucratic control is a top-down approach that relies on rules, regulations, procedures, and policies to guide employees' behavior and decision-making. It works best in organizations that have explicit and certain tasks because such tasks require clear guidance and standardization. Bureaucratic control is less effective in situations where tasks are uncertain or ambiguous and require flexibility and creativity to solve problems.

Question 7

GlobalSatellite,applying TQM,restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster.Global Satellite is attempting to reduce cycle time.

Accepted Answer

GlobalSatellite's restructuring of service call procedures to eliminate steps and reduce the time employees spend on each call is a strategy to reduce cycle time.

Question 8

Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

Accepted Answer

Corrective action is a control principle that states managers should be informed immediately of any situation where data shows a deviation from standards, regardless of significance. This allows for timely action to be taken to address the deviation and prevent further issues.

Question 9

Which of the following is a primary function of management?
A)communicating
B)globalizing
C)cooperating
D)organizing
E)influencing

Accepted Answer

Organizing is a primary function of management as it involves arranging resources (human, financial, material, etc.) in a structured manner to attain set goals and objectives.

Question 10

Productivity equals
A)labor,capital,energy,and materials,divided by goods and services produced.
B)goods and services produced,divided by labor,capital,energy,and materials.
C)labor,energy,and capital,divided by goods,services,and materials.
D)goods and services and energy and materials,divided by labor and capital produced.
E)energy and materials,divided by labor and capital.

Accepted Answer

Productivity is typically measured as the ratio of goods and services produced to the inputs (labor, capital, energy, materials) required to produce them. Therefore, choice B is the correct formula for calculating productivity.

Question 11

An income statement summarizes an organization's financial results over a specified period of time,such as a quarter or a year.

Accepted Answer

An income statement is a financial report that summarizes an organization's revenue, expenses, and net income for a specific time period, such as a quarter or a year.

Question 12

The control process begins with establishing standards.

Accepted Answer

The control process begins with establishing standards or goals against which actual performance can be compared.

Question 13

A principle of Deming management is that quality should be aimed at meeting the needs and expectations of the ultimate user.

Accepted Answer

This is one of the key principles of Deming management, also known as Total Quality Management (TQM). Deming believed that customer satisfaction should be the primary focus of any business, and that quality should be defined by the customer's needs and expectations.

Question 14

Which of the following is a one of the seven challenges a manager must deal with in the 21st century?
A)sustainability
B)ethical standards
C)economic stagnation
D)globalization
E)diversity

Accepted Answer

The answer of Which of the following is a one...

Question 15

Gina was recently promoted to facilities director at Wholesome Grains.Which of the following should she do immediately as she tries to improve productivity?
A)Use the established technology with which her employees are most familiar.
B)Rotate all personnel so that each has an opportunity to try something new.
C)Hire new employees such that they are similar to those already on the team.
D)Establish a system of measurement.
E)Cut costs.

Accepted Answer

Establishing a system of measurement is critical to improving productivity as it allows for monitoring and identifying areas of improvement. The other options may not necessarily lead to improved productivity and could potentially disrupt the current workflow.

Question 16

Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

Accepted Answer

This is the correct definition of productivity. It measures the efficiency of converting inputs into outputs during a given time period.

Question 17

Managers can increase overall productivity by increasing the efficiency of all the following except
A)goals.
B)energy.
C)materials.
D)labor.
E)capital.

Accepted Answer

Increasing the efficiency of goals may lead to more focused and effective work, but it does not directly increase the efficiency of the actual resources being used to achieve those goals (e.g. energy, materials, labor, capital). To increase overall productivity, managers should focus on improving the efficiency of these resources, as well as implementing better organizational processes and communication strategies.

Question 18

If a manager decreases the efficiency of labor and makes no improvements to the efficiency of capital,an increase in productivity will result.

Accepted Answer

A decrease in labor efficiency usually leads to a decrease in productivity as well, unless there are significant improvements in the efficiency of capital or other resources. Therefore, if the efficiency of capital remains constant and labor efficiency decreases, there is likely to be a decrease in productivity rather than an increase.

Question 19

A variable budget can be adjusted over time to accommodate pertinent changes in the environment.

Accepted Answer

A variable budget is designed to be flexible and can be adjusted as needed to address changes in the business environment. This may include changes in market conditions, unexpected costs, or shifts in priorities. The purpose of a variable budget is to give organizations the ability to respond to these changes quickly and effectively, ensuring that resources are allocated in the most efficient way possible.

Question 20

Controls allow top management to decentralize decision making at lower levels within the organization.

Accepted Answer

Controls such as budgets, performance metrics, and policies provide guidance and parameters for lower-level employees to make decisions. This decentralization of decision making can improve efficiency and responsiveness within the organization.

Quiz 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness