________ is an organization-wide approach to continuously improving the quality of all the organization's processes, products, and services.
A) Profit-centred management
B) Strategic management
C) Customer-retention management
D) Total quality management
E) Total customer control management

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a comprehensive approach to improving the quality of all processes, products, and services within an organization. TQM involves everyone in the organization working together to improve quality and continuously exceed customer expectations. It focuses on improving processes and reducing waste, defects, and errors, which ultimately leads to increased customer satisfaction, loyalty, and profitability. TQM principles include customer focus, continuous improvement, employee involvement and empowerment, leadership, and data-driven decision making.

________ Is an Organization-Wide Approach to Continuously Improving the Quality