When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main service differentiators are ordering ease, delivery, installation, ________, customer consulting, maintenance, and repair.
A) customer training
B) customer limiting
C) niche marketing
D) customer marketing
E) customer orders

Question

Quizplus · Accepted Answer

The options provided are all services that can differentiate a company's offering. However, customer training seems to be the best fit as it can help customers better understand how to use the product effectively and efficiently, which can ultimately improve customer satisfaction and loyalty.

When the Physical Product Cannot Be Easily Differentiated, the Key