Getting front-line employees to adopt ________ and to advocate the interests and image of the firm to consumers as well as take initiative and engage in conscientious behaviour in dealing with customers can be a critical asset.
A) win/win philosophy
B) company policies and procedures
C) extra-role behaviours
D) training lessons
E) conflict management courses

Question

Quizplus · Accepted Answer

Extra-role behaviors refer to employee behaviors that go beyond their job duties and responsibilities. Adopting such behaviors, such as advocating for the interests and image of the firm and engaging in conscientious behavior with customers, can be a significant asset to the company.

Getting Front-Line Employees to Adopt ________ and to Advocate the Interests