You recently visited your doctor's office and noticed that the waiting room had been redecorated. You also notice that you felt slightly nervous and anxious about your appointment, whereas in the past you were always calm and at ease. This is an example of a servicescape affecting you in what way?

Question

Quizplus · Accepted Answer

Feeling nervous and anxious about your appointment after noticing changes in the waiting room's decoration is an emotional response. Servicescapes can influence customers' emotions, making them feel a certain way about the service environment.

You Recently Visited Your Doctor's Office and Noticed That the Waiting