Question 1

_________ is the lack of information about future events.
A) Uncertainty
B) Risk
C) Worry
D) Stress
E) Change resistance

Accepted Answer

Uncertainty refers to the lack of information about future events. Risk, worry, stress, and change resistance may all be related to uncertainty, but they do not encompass the full meaning of uncertainty.

Question 2

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as ____________________.

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 3

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 4

Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system,Jaimie can use any of the following techniques,EXCEPT
A) education and communication.
B) participation in designing the system.
C) negotiation.
D) coercion.
E) all of these can be used.

Accepted Answer

The answer of Scenario - Jaimie Hall
The continuing development and...

Question 5

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:
A) Restructuring
B) Force-field control
C) Total quality management
D) Just-in-time inventory control
E) Skunkwork inventory control

Accepted Answer

The given scenario describes the Just-in-time (JIT) inventory control system where materials are arrived just in time when they are needed for the production process. JIT is an inventory management strategy that aims to reduce inventory costs by keeping a minimal amount of inventory on hand and ordering supplies only when needed.

Question 6

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately,this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?
A) Organizational development
B) Skunkwork
C) Telecommuting
D) Downsizing
E) Small-group innovation

Accepted Answer

Organizational development focuses on improving communication, collaboration, and conflict resolution skills among employees. This tool can help the employees develop effective ways to manage interpersonal disagreement and work together more effectively. Skunkwork, telecommuting, downsizing, and small-group innovation are not specifically designed to manage conflict among employees.

Question 7

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ____________________.

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 8

Cooltown University recently invited members of its social network group to enter a contest on U-Tube to design the best video promoting the university. This is an example of what innovative approach?
A) Social group innovation
B) Network innovation
C) Techsourcing
D) Crowdsourcing
E) Insourcing

Accepted Answer

The invitation to the social network group is an example of crowdsourcing because Cooltown University is opening up the contest to a large group of people (the crowd) to participate in creating the best video to promote the university.

Question 9

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers.Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?
A) Cross-functional team
B) Fast-cycle team
C) Brainstorming team
D) Skunkwork
E) New-venture team

Accepted Answer

"The Brain" fits the description of a Skunkwork, which is a secret and autonomous group within an organization that is focused on innovative and disruptive projects.

Question 10

____________________ is defined as the adoption of a new idea or behavior by an organization.

Accepted Answer

The answer of ____________________ is defined as the adoption of...

Question 11

Artful Innovations Inc.operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as what type of organization?
A) Experimental organization
B) Cooperative organization
C) Entrepreneurial organization
D) Disruptive organization
E) Creative organization

Accepted Answer

Artful Innovations fosters creativity and innovation by promoting open communication and brainstorming, indicating it is a creative organization.

Question 12

The horizontal linkage model is best applied in what type of business environment?
A) Low pressure environment
B) Stable environment
C) Environment that requires speed
D) Customer service environment
E) Manufacturing environment

Accepted Answer

The horizontal linkage model is best applied in an environment that requires speed. This model involves the flow of information and communication between departments, allowing for quick decision-making and problem-solving. In a fast-paced environment, such as technology or retail, this model can help keep the business agile and responsive to changing market conditions.

Question 13

At LifeCycle Products,a team of individuals from all areas of the company is currently working under a very strict deadline to develop the company's newest product. Luckily,the team is provided with a high level of resources and empowerment from management. This team can best be described as a(n):
A) Cross-funtional team
B) Fast-cycle team
C) Brainstorming team
D) Skunkwork team
E) New-venture team

Accepted Answer

The team at LifeCycle Products is working under a strict deadline, which suggests that they are part of a fast-cycle team. This type of team is designed to quickly develop and bring new products or services to market, and they are typically provided with ample resources and empowerment from management.

Question 14

A(n)____________________ is a change in the organization's product or service outputs.

Accepted Answer

The answer of A(n)____________________ is a change in the organization's...

Question 15

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities,and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?
A) Organizational development
B) Skunkwork
C) Telecommuting
D) Focus group
E) Large-group intervention

Accepted Answer

The answer of High-Low Productions recently appointed 75 employees and...

Question 16

Which of the following is a characteristic of the large-group intervention model?
A) Results in incremental change
B) Learning for the small group
C) Addresses the entire system
D) Gradual time frame
E) Limited distribution

Accepted Answer

The large-group intervention model is designed to address the entire system, which sets it apart from other models that may focus on smaller groups or individual level changes. It often involves bringing together a large number of stakeholders to work collaboratively on issues impacting the organization. This model typically results in transformative change rather than incremental change, and often has a shorter time frame than other change processes. Additionally, the learning and development that comes from the large-group interaction is typically for the entire group, rather than just a small subset. Finally, the outcomes and learnings from the large-group intervention are typically widely distributed throughout the organization, rather than being limited to a select few.

Question 17

The final step to be managed in the change process is:
A) Freezing
B) Implementation
C) Intervention
D) Planning change
E) Envisioning change

Accepted Answer

Implementation is the final step in the change process where the planned changes are put into effect. This is when the actual transformation takes place and the new ways of doing things are established. While other steps like planning and envisioning change are important, they come before implementation in the change process. Freezing and intervention refer to specific stages within the change process and are not the final step.

Question 18

Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-In planning how to implement the new system,Jaimie can anticipate some resistance to the new system.This resistance can come from all of the following,EXCEPT
A) self interest of the resisting employees.
B) lack of understanding of the new system.
C) uncertainty, or a lack of information.
D) different departments pursuing different goals.
E) all of these can create resistance.

Accepted Answer

The answer of Scenario - Jaimie Hall
The continuing development and...

Question 19

Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems.Which of the following is NOT a characteristic of a creative manager?
A) Conceptual fluency and open mindedness
B) Originality
C) Focused approach
D) Commitment
E) all of these are characteristics.

Accepted Answer

The answer of Scenario - Jaimie Hall
The continuing development and...

Question 20

Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-Jaimie also recognizes that there are four roles in organizational change.Which of the following is NOT one of those roles?
A) Inventor
B) Champion
C) Sponsor
D) Investor
E) All of these are included.

Accepted Answer

The four roles in organizational change are inventor, champion, sponsor, and implementer. Investor is not one of those roles.

Quiz 8: Managing Change and Innovation

_________ is the lack of information about future events.

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as ____________________.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately,this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ____________________.

Cooltown University recently invited members of its social network group to enter a contest on U-Tube to design the best video promoting the university. This is an example of what innovative approach?

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers.Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

____________________ is defined as the adoption of a new idea or behavior by an organization.

Artful Innovations Inc.operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as what type of organization?

The horizontal linkage model is best applied in what type of business environment?

At LifeCycle Products,a team of individuals from all areas of the company is currently working under a very strict deadline to develop the company's newest product. Luckily,the team is provided with a high level of resources and empowerment from management. This team can best be described as a(n) :

A(n)____________________ is a change in the organization's product or service outputs.

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities,and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

Which of the following is a characteristic of the large-group intervention model?

The final step to be managed in the change process is: