Question 1

Julie engages in impression management by enhancement of others when she says to her boss

Accepted Answer

Julie is engaging in impression management by enhancing her boss's image by complimenting their appearance.

Question 2

A key reason that ingratiation is important is that

Accepted Answer

Wanting to be liked is a universal need and ingratiating oneself is a way to gain favor with others and increase likeability.

Question 3

Balance theory explains that when you express a positive attitude toward another person, you expect

Accepted Answer

Balance theory proposes that people have a desire for consistency in their attitudes, beliefs, and behaviors. Therefore, when you express a positive attitude toward another person, you expect them to have a positive attitude towards you in return in order to maintain balance. This is known as the principle of reciprocity.

Question 4

A study showed that for ingratiation to work well as a tactic of impression management, the actor needed

Accepted Answer

The study suggested that good political skill was necessary for ingratiation to be a successful tactic of impression management. This suggests that individuals who have the ability to build alliances and navigate complex social dynamics are better able to use ingratiation effectively. Therefore, the correct answer is (C) good political skill.

Question 5

A study showed that subordinates who reported using more ingratiation were perceived by their managers as using less ingratiation when the subordinates

Accepted Answer

Good political skill allows subordinates to be more effective in using ingratiation tactics, which can make their efforts seem more subtle and less obvious to managers. As a result, managers may perceive subordinates with good political skill as using less ingratiation, despite their increased usage of these tactics.

Question 6

A study of high-level managers found that managers who ingratiated themselves toward a CEO who was a board member at another firm were

Accepted Answer

The study found that managers who ingratiated themselves with a CEO who was a board member at another firm were more likely to be nominated for a board position by the CEO.

Question 7

A study found that ingratiation toward a fellow director increases the chances that the first director will

Accepted Answer

The study found that ingratiation (i.e. trying to gain favor with) a fellow director increases the likelihood that the first director will receive a board appointment to a board on which the fellow director serves. Therefore, the correct answer is D.

Question 8

A study of high-level managers found that interpersonal influence in the form of ingratiation substitutes to some extent for

Accepted Answer

The study found that ingratiation, or attempting to gain favor through flattery or other forms of interpersonal influence, can substitute to some extent for not being a member of an elite group among high-level managers. It did not suggest that ingratiation could substitute for low job performance or being away from the office frequently, and did not address the role of majority group membership in this context.

Question 9

Flattery tends to work well as a form of enhancing others because most people

Accepted Answer

Most people enjoy receiving compliments and positive feedback, even if it is exaggerated, as it can boost their self-esteem and make them feel good. Flattery is often used as a way to enhance others in social situations and can be an effective way to build relationships and establish rapport.

Question 10

The sincerity or insincerity of flattery is often revealed by the

Accepted Answer

Nonverbal behavior, such as tone of voice, facial expressions, and body language, can reveal the sincerity or insincerity of flattery. A genuine flatterer is likely to use a warm and friendly tone, maintain eye contact, and exhibit positive body language, while an insincere flatterer may have a cold or fake tone, avoid eye contact, or display defensive or uncomfortable body language. The time of day or medium used to deliver the flattery and the number of times the flatterer asks if they are serious are not reliable indicators of sincerity.

Question 11

A basic approach to flattery is to

Accepted Answer

The best approach to flattery is to make the target feel important. This can be done by praising their skills, abilities or achievements in a sincere and genuine manner. Joking about their shortcomings or stating what you do not like about them may have the opposite effect and cause offense or hurt feelings. Inviting them to become a friend on your social network is not really relevant to flattery.

Question 12

One recommended way of increasing the power of flattery is to

Accepted Answer

By mildly criticizing the target's acknowledged area of weakness, the flattery becomes more effective because it seems like honest feedback rather than empty compliments. Choices A, B, and D appear insincere and may actually decrease the power of the flattery.

Question 13

Mixing occasional light criticism with your flattery tends to be effective because

Accepted Answer

Offering a little bit of criticism can add to your credibility and show that you are not just blindly flattering the person. However, it is important to keep the criticism light and constructive so as not to come across as overly negative or insulting.

Question 14

A study about the effectiveness of flattery and praise suggested that people who perceived themselves to be technically oriented, had

Accepted Answer

People who perceive themselves as technically oriented often value straightforward, factual communication and may see flattery and praise as insincere or irrelevant to their skills and accomplishments, leading to less favorable attitudes towards being praised and flattered.

Question 15

Jack wants to flatter Tim who just developed a system to purify the air in the company office building. Tim perceives himself to be doing highly technical, specialized work. A recommended flattering statement Jack might make to Tim is

Accepted Answer

Option B is a more specific and relevant compliment to Tim's work. It acknowledges the practical value of his work in terms of improving the health and productivity of the office workers. Option A may come across as exaggerated and insincere, while option C may not sound serious enough. Option D may also be seen as too grandiose and unrelated to Tim's work.

Question 16

Melody engages in opinion conformity when she says to her boss,

Accepted Answer

Melody is expressing agreement and conformity with her boss's opinion by saying that his budget analysis makes sense to her.

Question 17

According to the law of attraction, the greater the proportion of attitudes shared by two people, the

Accepted Answer

According to the law of attraction, the more attitudes two people share, the more they will like each other. This is because shared attitudes create a sense of familiarity and similarity between individuals, which can increase attraction and positive feelings towards one another.

Question 18

An organizational actor who is politically correct enhances the target because the target is

Accepted Answer

Being politically correct means avoiding language or actions that could be offensive or discriminatory towards a particular group of people. By doing so, the organizational actor is ensuring that the target is not diminished or made to feel inferior because of a particular demographic characteristic, which is beneficial for both the target and the organization.

Question 19

Five licensed practical nurses (LPNs) are assigned to a hospital ward; four are women and one is a man. The nursing supervisor commits a micro-inequity when she says to a visiting financial contributor to the hospital,

Accepted Answer

The nursing supervisor's comment implies that only women are capable of providing loving care in nursing, which is a micro-inequity and reinforces gender stereotypes. The other options do not contain such gender-specific language.

Question 20

Which one of the following statements is not recommended as a way of delivering flattery?

Accepted Answer

Giving the same compliment to everyone may come off as insincere and disingenuous. It is better to provide specific compliments tailored to the individual and their accomplishments.

Quiz 6: Being Impressive by Making Others Feel Good