Question 1

Maddie can recall the basic and supporting details of a conversation. This ability is called __________ comprehension according to the National Communication Association.

Accepted Answer

According to the National Communication Association, the ability to recall basic and supporting details of a conversation is referred to as "literal comprehension."

Question 2

If Ilsa listens and processes a message almost identical to the message that was being sent to her, one could say Ilsa has which of the following?

Accepted Answer

High listening fidelity refers to the degree to which a listener accurately receives and understands a speaker's intended message. If Ilsa is able to listen and process a message almost identically to the one being sent to her, it shows she has a high listening fidelity. The other options, low listening fidelity and speaker affect, are not relevant to the given scenario.

Question 3

You and your little brother are discussing a recent movie you both saw. In response to your question, "How did you like it?" he responds with a sarcastic tone, "It was just awesome."
From his tone, you know he actually disliked the movie. You have payed attention to_________, an element of ___________ listening.

Accepted Answer

B

Question 4

Scholars __________ and __________ use a tree as a metaphor to describe the different types of listening.

Accepted Answer

Wolvin and Coakley use a tree as a metaphor to describe the different types of listening.

Question 5

The type of listening that helps us identify if we are in danger after hearing a sound is

Accepted Answer

Discriminative listening allows us to distinguish between different sounds and identify their sources. When we hear a sound that might indicate danger, such as a sudden loud noise, we rely on discriminative listening to quickly identify where the sound came from and assess whether we are in danger. Comprehensive listening involves understanding and retaining information, appreciative listening involves enjoying or savoring sounds, and critical listening involves evaluating and analyzing information.

Question 6

The type of listening that addresses the physical reception of a stimulus is

Accepted Answer

Discriminative listening is the type of listening that focuses on the physical reception of a stimulus, such as distinguishing between different sounds or voices. It is different from other types of listening, such as comprehensive listening (which focuses on understanding) or appreciative listening (which focuses on enjoyment). Critical listening is also different, as it involves analyzing and evaluating a message rather than simply receiving it.

Question 7

According to Wolvin and Coakley, comprehensive listening is listening to __________
The message.

Accepted Answer

Comprehensive listening goes beyond just hearing the message and involves actively seeking to understand and interpret it. Evaluation may be part of the process, but it is not the main focus.

Question 8

Dylan is listening to a National Public Radio commentator who claims that people should buy electric cars and gives reasons why the public should make the switch. Dylan is most likely engaging in which type of listening?

Accepted Answer

Dylan is actively evaluating and analyzing the NPR commentator's claims to determine whether or not he agrees with them. This is an example of critical listening.

Question 9

According to your textbook, a good critical listener knows that when a message is unclear, a listener can rely on _________ to learn the speaker's meaning.

Accepted Answer

Nonverbal behavior can provide important information that clarifies a speaker's intended meaning when the verbal message is unclear. Nonverbal cues such as facial expressions, tone of voice, and body language can help the listener to interpret the message more accurately.

Question 10

Which of the following is NOT a reason for inconsistency in verbal and nonverbal messages?

Accepted Answer

Inconsistency in verbal and nonverbal messages can occur for several reasons, such as unclear intent for a verbal message, deception, and using nonverbal behavior to protect oneself. However, whether or not the information is pleasant does not necessarily affect the consistency of messages. Therefore, option B is not a reason for inconsistency in verbal and nonverbal messages.

Question 11

Luke is listening to his younger brother talk about the bully at his school. The bully is bothering Luke's brother, and even though Luke's brother wants to deal with the issue alone, Luke decides to do something to help. Based on the standards provided in your textbook, has Luke been a good therapeutic listener?

Accepted Answer

Luke should continue to listen and support his brother without intervening unless his brother asks for help, as therapeutic listening involves allowing the person to express themselves and make their own decisions.

Question 12

According to Arnold's Typology of Listening, a red listener

Accepted Answer

A red listener focuses on his/her own needs and tends to interrupt the speaker, ignore nonverbal cues, and turn the conversation back to themselves. They are often perceived as arrogant and dismissive of others' opinions. They are not inclined to provide judgment or fix problems, but rather to assert their own needs and opinions above others'.

Question 13

In the aftermath of Hurricane Theresa, Jadic heard the stories of Miami locals and felt not just their sorrow, but also anger at how some of the tragedy might have been prevented but was not. Which term best describes Jadic's feelings?

Accepted Answer

The answer of In the aftermath of Hurricane Theresa, Jadic...

Question 14

Women in __________ cultures are encouraged to show expression in a similar manner to men.

Accepted Answer

The answer of Women in __________ cultures are encouraged to...

Question 15

Barrett is saying "Hmm..." and nodding his head as his client talks about her lunch date before the start of their appointment. Which level of listening most accurately describes Barrett's behavior in this communication act?

Accepted Answer

Responsive listening involves acknowledging the speaker with verbal or non-verbal cues, such as nodding or saying "Hmm...", indicating that the listener is engaged and following the conversation.

Question 16

One responsive technique used during active listening to show understanding of a speaker's message and feelings is called

Accepted Answer

Paraphrasing involves restating the speaker's message in your own words, demonstrating understanding and empathy.

Question 17

The levels of listening most obviously address which one of the following?

Accepted Answer

The levels of listening address how much effort one puts into listening, as they range from passive listening to deep listening.

Question 18

Judy is having a conversation with her mother. Her mother is discussing why it is important to have a specific time set aside each day to complete homework. Judy acknowledges her mother's points and can see that her mother feels passionately about the subject, but, even after asking directly, Judy doesn't understand why her mother is so concerned about homework. In this scenario, which level of listening would best describe Judy?

Accepted Answer

Active listening involves paying attention to what someone is saying, understanding their perspective, and responding in a way that shows you've heard and understood them. In this scenario, Judy is actively listening to her mother's concerns about homework, even though she doesn't fully understand her mother's perspective.

Question 19

According to the National Communication Association, competent listeners are aware of biases.

Accepted Answer

According to the National Communication Association, competent listeners are aware of their own biases and strive to overcome them in order to better understand and communicate with others.

Question 20

Literal comprehension helps us acknowledge our biases.

Accepted Answer

Literal comprehension involves understanding the explicit meaning of a text, not recognizing personal biases or interpretations.

Quiz 2: Listening