Many companies have found that implementing a TQM program is not always easy because it requires workers and managers to ________.
A) focus exclusively on quality
B) switch to a different cultural value
C) share in the profits that quality efforts provide
D) adopt a different way of viewing their roles

Question

Quizplus · Accepted Answer

Implementing TQM requires workers and managers to adopt a different way of viewing their roles, including a focus on continuous improvement, teamwork, and customer satisfaction, which can be challenging to adjust to.

Many Companies Have Found That Implementing a TQM Program Is