According to total quality management, ________ often originates at crossover points or handoffs; that is, when people turn over the work they are doing to people in different functions.
A) kaizen
B) poor quality
C) systemization
D) functional synergy

Question

Quizplus · Accepted Answer

According to total quality management, poor quality often originates at crossover points or handoffs; that is, when people turn over the work they are doing to people in different functions. This can create gaps in communication, knowledge transfer, and accountability, leading to errors, defects, and inefficiencies. Therefore, it is important to focus on improving these handoffs through process mapping, standardization, training, and teamwork, to ensure that quality is maintained or enhanced at every stage of the value chain.

According to Total Quality Management, ________ Often Originates at Crossover