Question 1

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?
A) Virtual communication
B) Formal communication
C) Lateral communication
D) Downward communication
E) Upward communication

Accepted Answer

Lateral communication refers to communication between employees at the same level of an organization, and this scenario fits that description as Albert and Daphne are peers talking about work-related issues. Virtual communication refers to any communication that is facilitated through technology, but there is no indication that this is the case in the scenario. Formal communication typically follows a set structure or chain of command, and this scenario seems more informal. Downward communication refers to information flowing from higher levels of an organization to lower levels, and upward communication refers to the opposite (from lower levels to higher levels), neither of which seems relevant to this scenario.

Question 2

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?
A) Downward communication
B) Horizontal communication
C) Upward communication
D) Vertical communication
E) Informal communication

Accepted Answer

Horizontal communication refers to communication between individuals or departments at the same level within an organization. This type of communication is important for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements.

Question 3

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?
A) Channel
B) Message
C) Sender
D) Filter
E) Receiver

Accepted Answer

The installation of an electronic mail system changes the channel through which messages are transmitted, as it replaces physical mail or other forms of communication with digital transmission over the internet.

Question 4

Which of the following is(are) part of keys to effective listening?
A) Listen for facts
B) Listen for ideas
C) Be passive, laid back
D) Have preconceptions
E) All of these

Accepted Answer

The answer of Which of the following is(are) part of...

Question 5

Information distortion or loss of message content is a major problem with:
A) upward communication.
B) formal communication.
C) downward communication.
D) informal communication.
E) horizontal communication.

Accepted Answer

Downward communication is when a message is sent from higher-level management to lower-level employees. The problem with this type of communication is that the message may become distorted or lose content as it filters down through different levels of the organization. This is because subordinates may interpret the message differently or may deliberately change it to suit their own needs.

Question 6

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?
A) Goals
B) Practices
C) Performance feedback
D) Indoctrination
E) Job instructions

Accepted Answer

The answer of Silvia, a seasoned assembly line worker at...

Question 7

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?
A) Formal communication
B) Horizontal communication
C) Downward communication
D) Upward communication
E) Diagonal communication

Accepted Answer

Formal communication is specifically defined as the communication channel that flows within the chain of command or task responsibility defined by the organization. Horizontal, downward, upward, and diagonal communication all refer to different directions of communication flow and are not necessarily limited to the chain of command or task responsibility.

Question 8

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:
A) upward communication.
B) downward communication.
C) formal communication.
D) informal communication.
E) diagonal communication.

Accepted Answer

Suggestion boxes, open door policies, and surveys are means to facilitate upward communication, which refers to the flow of information from subordinates to superiors in an organization. Employees are encouraged to share their feedback, ideas, and concerns with their managers through these channels. This helps to create a more transparent and participative organizational culture, and it can also lead to improvements in policies, processes, and products/services.

Question 9

Characteristics of a good listener are someone who:
A) asks questions, listens for facts, and avoids distractions.
B) asks questions, summarizes, and listens to central themes.
C) shows interest, judges content, and has preconceptions.
D) listens between lines, starts to argue, and works hard.
E) shows interest, works hard, and starts to argue.

Accepted Answer

Option B lists characteristics of a good listener that are focused on actively engaging with the speaker, summarizing what they're saying, and listening for central ideas. This type of listening is most conducive to effective communication and understanding. Options A, C, D, and E either list characteristics that are distracting or counterproductive to good listening.

Question 10

Good listeners exhibit all of the following characteristics EXCEPT:
A) asking questions.
B) having preconceptions.
C) tolerates bad habits.
D) judges content, not delivery errors.
E) all of these.

Accepted Answer

Good listeners do not have preconceptions, as they approach a conversation with an open mind and without judgment. A, D, and E are all characteristics of good listeners, as they involve actively engaging in the conversation and focusing on the content being shared. C is not a characteristic of good listeners, as tolerating bad habits such as interrupting or talking over others can hinder effective communication.

Question 11

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?
A) Virtual communication
B) Grapevine communication
C) Lateral communication
D) Downward communication
E) Upward communication

Accepted Answer

This is an example of downward communication, as the communication is coming from a higher-level manager (Jay, the divisional vice president) and is being directed towards lower-level employees within the division.

Question 12

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?
A) Informal channel of communication
B) Personal communication network
C) Organizational grapevine
D) Focus group
E) Career pathway team

Accepted Answer

Ron is creating a personal communication network by cultivating relationships with individuals outside of his department. A personal communication network is a set of personal contacts that an individual can call upon to gain information, support, or influence.

Question 13

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?
A) Problems and exceptions
B) Suggestions for improvement
C) Performance reports
D) Grievances and disputes
E) Financial and accounting information

Accepted Answer

Problems and exceptions, as Will is reporting a problem with his computer.

Question 14

Upward communication is usually used to communicate information about all of the following EXCEPT:
A) suggestions for improvement.
B) performance reports.
C) indoctrination.
D) financial and accounting information.
E) grievance and disputes.

Accepted Answer

Upward communication is not typically used for indoctrination, which is the process of teaching someone to fully accept and embrace a particular set of beliefs or values. Rather, upward communication usually focuses on conveying information related to suggestions, performance, finances, and grievances.

Question 15

_____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.
A) Status and power differences
B) Differences across departments in terms of needs and goals
C) Absence of formal channels
D) Communication flow
E) Semantics

Accepted Answer

The absence of formal communication channels can lead to communication gaps and ultimately lead to status and power differences, differences across departments in terms of needs and goals, and issues with communication flow. Without formal channels, employees may not know where to direct their communication, leading to confusion and frustration.

Question 16

Downward communication is usually used to communicate information about all of the following EXCEPT:
A) indoctrination.
B) procedures.
C) performance feedback.
D) suggestions for improvement.
E) implementation of goals.

Accepted Answer

The answer of Downward communication is usually used to communicate...

Question 17

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.
A) Job instructions
B) Implementation of strategies
C) Practices
D) Performance feedback
E) Indoctrination

Accepted Answer

Indoctrination refers to the process of teaching new employees about the company's mission and culture, and encouraging them to participate in special ceremonies or events. This is often done through messages that aim to motivate employees to align with the company's values and goals. Job instructions, implementation of strategies, practices, and performance feedback all refer to other aspects of managing employees that are distinct from indoctrination.

Question 18

Which of the following is the most familiar and obvious flow of formal communication?
A) Downward communication
B) Gossips
C) Horizontal communication
D) Upward communication
E) Vertical communication

Accepted Answer

Downward communication is the most familiar and obvious flow of formal communication as it follows the traditional hierarchical structure of an organization where information flows from managers or supervisors to subordinates. This flow of communication can include instructions, feedback, and performance evaluations.

Question 19

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.
A) Management by wandering around
B) Upward communication
C) Personal communication
D) Horizontal communication
E) Downward communication

Accepted Answer

Personal communication channels, also known as grapevine, are informal and unofficial communication channels that exist outside of the formal channels of communication in an organization. They operate without regard for the organization's hierarchy of authority and can sometimes spread rumors and misinformation.

Question 20

Messages that appraise how well individuals and departments are doing their jobs are called:
A) job instructions.
B) implementation of strategies.
C) practices.
D) performance feedback.
E) indoctrination.

Accepted Answer

Messages that appraise how well individuals and departments are doing their jobs are typically referred to as performance feedback. This is a crucial aspect of performance management and helps individuals understand how well they are meeting their goals and objectives.

Quiz 17: Managing Communication

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Which of the following is(are) part of keys to effective listening?

Information distortion or loss of message content is a major problem with:

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Characteristics of a good listener are someone who:

Good listeners exhibit all of the following characteristics EXCEPT:

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Upward communication is usually used to communicate information about all of the following EXCEPT:

_____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.

Downward communication is usually used to communicate information about all of the following EXCEPT:

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Which of the following is the most familiar and obvious flow of formal communication?

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Messages that appraise how well individuals and departments are doing their jobs are called: