Question 1

The sender must encode the message and select a communication channel after developing the message.

Accepted Answer

This statement is true. Before sending a message, the sender must encode it into a form that can be transmitted through a communication channel, and then choose an appropriate channel to send it through.

Question 2

Communication can break down if sender and receiver do not encode or decode language in the same way.

Accepted Answer

This is true as encoding and decoding language involves using a shared understanding of the meaning and interpretation of words and symbols. If either the sender or receiver does not share this understanding, communication may be misunderstood or distorted.

Question 3

Formulating in your mind what you are going to say next is an important part of effective listening.

Accepted Answer

Formulating in your mind what you are going to say next can distract from fully understanding and processing what the speaker is saying. Effective listening involves actively focusing on the speaker and their message, without interrupting or preparing a response.

Question 4

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Accepted Answer

When employees feel comfortable sharing their ideas, concerns, and feedback with their superiors in a climate of trust and openness, communication channels are strengthened, leading to better collaboration, problem-solving, and overall organizational success.

Question 5

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Accepted Answer

These are all examples of nonverbal communication.

Question 6

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

Accepted Answer

Managers primarily connect with others, to persuade and influence, using personal communication such as face-to-face interactions, phone calls, and emails. While they may use written media such as fliers and bulletins, it is not their primary method of communication.

Question 7

Managers spend 80 percent of every working day doing desk work.

Accepted Answer

Managers spend a significant portion of their day communicating with others, including meetings, phone calls, and emails, not just doing desk work.

Question 8

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Accepted Answer

The answer of Routine messages typically are ambiguous, concern novel...

Question 9

By selecting rich channels managers can communicate nonroutine messages effectively.

Accepted Answer

Rich channels, such as face-to-face communication or video conferencing, provide opportunities for managers to convey complex or nonroutine messages effectively. These channels allow for visual cues, feedback, and interpersonal connections that can enhance understanding and build trust.

Question 10

The process by which information is exchanged and understood by two or more people is the definition of communication.

Accepted Answer

This is the accurate definition of communication.

Question 11

Face-to-face discussion is the richest channel, in terms of channel richness.

Accepted Answer

Face-to-face discussion allows for immediate feedback, a variety of verbal and nonverbal cues, and the ability to clarify and ask questions in real time, making it the richest channel for communication.

Question 12

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Accepted Answer

Channel richness refers to the amount of information that can be transmitted through a communication channel in a given time frame, including the ability to handle multiple cues simultaneously, facilitate rapid feedback, and personalize the message. It does not specifically refer to the level of potential noise in a channel.

Question 13

Impersonal written media, including flyers and bulletins, are the lowest in channel richness.

Accepted Answer

Impersonal written media lack nonverbal cues and immediate feedback, making them low in richness compared to channels like face-to-face communication or video conferencing.

Question 14

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Accepted Answer

Routine messages are typically used to convey information that is simple and straightforward, such as data or statistics. They are typically not overly complex or difficult to understand.

Question 15

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

This is an accurate definition of a decentralized network.

Question 16

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

The way a message is delivered can affect how it is perceived and interpreted. The choice of a communication channel can convey a symbolic meaning to the receiver, such as how important or urgent the message is perceived to be. For example, receiving a message via email may suggest a lower level of urgency compared to receiving the same message via phone call or text message.

Question 17

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Accepted Answer

Communication apprehension refers to the level of fear or anxiety one feels when communicating with others.

Question 18

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

Accepted Answer

Without feedback, communication remains incomplete as the sender cannot confirm whether the message was received, understood, and acted upon by the receiver. Feedback is necessary to ensure effective communication.

Question 19

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Accepted Answer

In decentralized networks, team members have the ability to communicate and collaborate directly with each other without the need for a centralized authority figure. They can work together to solve problems and make decisions collectively.

Question 20

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Accepted Answer

Managers can facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Quiz 17: Managing Communication