Question 1

What is the first step in implementing a new information technology?
A) Develop metrics to evaluate the success of the application
B) Clearly define the goals and objectives of the application
C) Compare results to your objectives
D) Engage citizens and address short term issues

Accepted Answer

The first step in implementing a new information technology is to clearly define the goals and objectives of the application. This will provide a clear direction for the project and ensure that everyone involved is working towards the same end goal. Developing metrics, comparing results, and engaging citizens are important steps, but they come after the goals and objectives have been established.

Question 2

Which of the following types of technologically-based communications methods can be used gain feedback from the public about new events or emerging policies?
A) Wikis
B) RSS
C) Podcast
D) Social Networking

Accepted Answer

Social networking platforms like Facebook, Twitter, and Instagram allow for direct feedback from the public through comments, messages, and polls. This can be a valuable tool for gaining insight into public opinion on new events or policies. Wikis, RSS, and podcasts are not typically used for soliciting feedback from the public.

Question 3

Which of the following types of media should be used only when absolutely necessary?
A) Television
B) Print Media
C) Radio
D) Press Conferences

Accepted Answer

Press conferences should be used only when absolutely necessary because they require a lot of resources and planning, and have the potential to go wrong if not executed properly. It's important to consider if the situation truly warrants a press conference and if there are more efficient and effective ways to communicate the message.

Question 4

Some reasons public and nonprofit agencies have used innovative technologies include:
A) Communicating internally
B) Offering advice to the public
C) Improving citizen services
D) None of the above

Accepted Answer

Improving citizen services is a common reason why public and nonprofit agencies use innovative technologies.

Question 5

One of the costs associated with citizen involvement includes:
A) Desensitizing people to emerging problems
B) Decreases the accountability of the public
C) Views expressed might not be representative of the majority
D) People are less likely to "buy in" to solutions

Accepted Answer

When citizens become involved, the views that are expressed might not be representative of the majority. It is possible that a vocal minority dominates the discussion, leading to decisions that do not reflect the beliefs of the community as a whole.

Question 6

Which of the following is a way to prepare for a testimony before the legislature?
A) Be prepared to adjust to any last-minute developments
B) Don't practice with coworkers so you don't sound over-rehearsed
C) All of the above
D) None of the above

Accepted Answer

Being prepared to adjust to any last-minute developments is important in case there are unexpected changes in the legislative session, such as new bills or amendments. It is also important to practice your testimony with someone, but not with coworkers as they may not ask challenging questions, and you may sound over-rehearsed.

Question 7

Which of the following levels of organization is concerned with the actual task of the organization?
A) Technical
B) Organizational
C) Managerial
D) Institutional

Accepted Answer

The technical level of organization is concerned with the actual task of the organization, including the production or delivery of goods/services. This level involves the employees who perform the specific tasks and use the tools and techniques to carry out the work.

Question 8

The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.
A) Communications
B) Technologies
C) Applications
D) Computing

Accepted Answer

The answer of The Office of Citizen Services and Innovative...

Question 9

During presentations before the legislature, you should:
A) Take your time and thoroughly answer all questions
B) When necessary, reinforce other's testimony through repetition
C) Prepare a fact-based opening statement
D) All of the above

Accepted Answer

The answer of During presentations before the legislature, you should:
A)...

Question 10

Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?
A) Legislators exercise "oversight" of agency activities
B) Public agencies provide helpful assistance in developing policies
C) The legislature defines the limits and boundaries of public agency activities
D) Public agencies make demands of legislators

Accepted Answer

It is not appropriate for public agencies to make demands of legislators. The other options are ways in which public agencies interact with elected officials in the legislature.

Question 11

Which of the following is a way to develop trust and build confidence with legislators?
A) Keep legislators informed of your activities
B) Offer advice promptly, accurately, and in a thoughtful manner
C) Help with legislative casework
D) All of the above

Accepted Answer

Keeping legislators informed of your activities, offering prompt and accurate advice in a thoughtful manner, and helping with legislative casework are all effective ways to build trust and confidence with legislators. Therefore, the best choice is D, all of the above.

Question 12

When a service is rated high in terms of importance but low in terms of performance, this indicates that:
A) There is an opportunity for reallocating resources
B) Service improvements are required
C) Customers' expectations should be lowered
D) Resources are allocated appropriately

Accepted Answer

If a service is rated high in terms of importance but low in terms of performance, it means that customers consider the service to be crucial, but the service is not meeting their expectations. This situation indicates that the service needs improvement to meet the customers' expectations.

Question 13

Which of the following types of technologically-based communications methods can be used for recruitment and career mobility?
A) Discussion forums
B) RSS
C) Social Networking
D) Wikis

Accepted Answer

This is because social networking platforms such as LinkedIn, Twitter and Facebook are commonly used for recruitment and career mobility purposes. These platforms provide opportunities for job seekers to showcase their skills and experience, as well as for employers to advertise job vacancies and connect with potential candidates. Discussion forums, RSS feeds and wikis may be used for knowledge-sharing or collaboration purposes, but are less commonly used for recruitment and career mobility.

Question 14

Which of the following is NOT a level of organization, as formulated by Thompson?
A) Technical
B) Organizational
C) Managerial
D) Institutional

Accepted Answer

The answer of Which of the following is NOT a...

Question 15

Which of the following are methods of technologically-based communication?
A) Micro blogging
B) Wikis
C) RSS
D) All of the above

Accepted Answer

All of the options (micro blogging, wikis, and RSS) are methods of technologically-based communication.

Question 16

Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?
A) Establish trust and build confidence
B) Develop an agency protocol
C) Ensure constant inquiries
D) Understand the legislative process

Accepted Answer

While it is important to maintain communication and stay informed about legislative inquiries, "constant inquiries" may come across as intrusive or pushy. Therefore, it is not a guideline that helps in developing more effective relationships with the legislature.

Question 17

Micro-blogging should be used:
A) In emergency situations
B) To get quick responses
C) To develop interest in emerging policies
D) All of the above

Accepted Answer

Micro-blogging can be used in emergency situations to quickly disseminate information to a large audience. It can be used to get quick responses from followers and engage with them to develop interest in emerging policies or initiatives. Therefore, all of the above options are valid uses for micro-blogging.

Question 18

The best blogs provide the opportunity for:
A) Direct feedback
B) Formal discussion
C) Press Releases
D) All of the above

Accepted Answer

The answer of The best blogs provide the opportunity for:
A)...

Question 19

Which of the following levels of organization is concerned with the relationship between the organization as an institution and the wider social system of which it is a part?
A) Technical
B) Organizational
C) Managerial
D) Institutional

Accepted Answer

This level of organization is called Institutional level, which looks at how the organization fits into the broader social system, including its values, norms, and regulations.

Question 20

Texting and Twitter are examples of:
A) Wikis
B) Micro-blogging
C) RSS
D) Podcasts

Accepted Answer

Texting and Twitter are examples of micro-blogging, which involves sharing short updates or messages with a large audience in real-time. Wikis are collaborative platforms for creating and editing content, RSS is a way to syndicate and organize web content, and podcasts are audio or video recordings typically available for download.

Quiz 13: Representing the Organization on the Outside

What is the first step in implementing a new information technology?

Which of the following types of technologically-based communications methods can be used gain feedback from the public about new events or emerging policies?

Which of the following types of media should be used only when absolutely necessary?

Some reasons public and nonprofit agencies have used innovative technologies include:

One of the costs associated with citizen involvement includes:

Which of the following is a way to prepare for a testimony before the legislature?

Which of the following levels of organization is concerned with the actual task of the organization?

The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.

During presentations before the legislature, you should:

Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?

Which of the following is a way to develop trust and build confidence with legislators?

When a service is rated high in terms of importance but low in terms of performance, this indicates that:

Which of the following types of technologically-based communications methods can be used for recruitment and career mobility?

Which of the following is NOT a level of organization, as formulated by Thompson?

Which of the following are methods of technologically-based communication?

Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?

Micro-blogging should be used:

The best blogs provide the opportunity for:

Which of the following levels of organization is concerned with the relationship between the organization as an institution and the wider social system of which it is a part?

Texting and Twitter are examples of: