Question 1

Contrast these types of organizational goals and give an example of each: official goals and operative goals.

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Question 2

Some organizations do not formally set goals. How should their effectiveness be measured?

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Question 3

Assume that a non-profit organization is very successful at obtaining grants to support its activities. On the other hand, it is felt among employees that a hostile work environment (one type of sexual harassment) exists. You have heard that recipients of the organization's services run the range of satisfaction with services provided. If you came in as an outside evaluator to this situation, describe and defend the method would you use for assessing effectiveness.

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Question 4

Name a company that you can imagine creating. List five operative goals that would be reasonable for your company to pursue.

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Question 5

What is the specific overlap between effectiveness and efficiency?

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Question 6

You are talking at a social event with a top manager of another company, other than where you work, about their effectiveness. She says flippantly, "Effectiveness is not an issue for me, because effectiveness is however I define it." Evaluate her claim.

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Question 7

List and describe Porter's Competitive Strategies. Draw these strategies in the strategy matrix.

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Question 8

When would you recommend that the resource-based approach be used to gauge organizational effectiveness?

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Question 9

What is the difference between a goal and a strategy? Give an illustration of each.

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Question 10

Assume that in an area university, some people feel that athletics is overly emphasized, and other feel that it is under emphasized. How would you go about measuring the effectiveness of that university relative to its athletics program? Explain.

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Question 11

Explain the role of top management and why it is important.

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Question 12

The new general manager of a (Broadway style) theater in San Francisco wants to assess the theater's effectiveness as an organization. Although the theater has grown because of its stylish productions, management from a business perspective has been relatively absent. Based on our study in organization theory, how should this assessment of effectiveness be approached?

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Question 13

Apply Porter's model for formulating strategies to the following situation: Quebecor Printing is a Canadian-based commercial printing company that is expanding, acquiring ailing printing companies, and moving into international markets. They have completed more than 100 mergers and buyouts since 1972, and have focused on customized service by using "selective binding" to print, for example, two dozen versions of Reader's Digest for urban and regional markets. [Hint: Use the example given to explain the aspect of Porter's model that you choose to illustrate.]

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Question 14

Compare and contrast Miles and Snow's theoretical approach against Porter's theoretical approach.

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Question 15

In an introductory management course, the professor was quoted as saying that "organizational effectiveness is simply the degree to which the organization achieves its pre-set goals." Is she correct?

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Question 16

Based on the following description, place the strategy of Granite Rock Company into a theoretical context and explain its approach in "textbook terms." We know that Granite Rock tracks its actual operations in at least 40 measurable ways, each plotted and posted on graphs and charts at every plant. They survey customers to rate themselves and competitors, and aim to outperform the group average by 33%. When they don't achieve their goal, they chart the actual daily operations, and are assured that their employees will see a negative and want to do something about it.

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Question 17

Explain strategic intent and the purpose of a mission in an organization.

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Question 18

Describe the internal process effectiveness measure of economic efficiency.

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Question 19

What is the difference between a differentiation and a focus strategy?

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Question 20

Define and describe each of the contingency effectiveness approaches.

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Quiz 2: Strategy, Organization Design, and Effectiveness