Question 1

A coach needs to be _____ and ask skilled questions so the employee can arrive at an awareness of his or her own problem.

Accepted Answer

Empathy is an important trait for a coach to have as it allows them to understand and relate to the employee's situation. By asking skilled questions, the coach can guide the employee towards self-awareness and finding a solution to their problem. Being harsh or absent would only hinder the coaching process.

Question 2

What are some characteristics of traditional management?

Accepted Answer

Traditional management is characterized by a top-down approach where a person in charge tells followers what to do, directing and controlling their behavior. This style of management also involves judging employees' performance based on predetermined measures. Therefore, all of these characteristics are present in traditional management.

Question 3

In reality, coaching is _____ a combination of the directive and non-directive coaching.

Accepted Answer

Coaching often involves a combination of directive (providing guidance and instruction) and non-directive (facilitating self-discovery and independent decision-making) coaching. The approach used will depend on the individual needs and goals of the coachee.

Question 4

The ________ approach may work if the individuals being critiqued can be motivated to improve, especially if they respect and value the manager's expertise and position.

Accepted Answer

The directive approach involves a manager providing specific feedback and instructions on how to improve. This approach may work if individuals can be motivated to improve and respect the manager's expertise and position. The other options, collective, non-directive, and consultative, may not be as effective in this situation.

Question 5

A ______ coach encourages people to learn for themselves in order to improve performance and correct any weaknesses that prohibit them from becoming outstanding employees.

Accepted Answer

A non-directive coach allows individuals to take ownership of their learning and development, providing guidance and support without prescribing specific solutions or strategies. This approach encourages self-reflection, self-awareness, and problem-solving skills, which can enhance performance and sustain long-term growth. By contrast, a directive coach typically offers specific directives and solutions, which may not be tailored to the individual's needs and may foster dependency or disengagement. A social coach emphasizes the social context of learning and collaboration, and a collective coach focuses on team dynamics and shared vision.

Question 6

Once you have gathered information by observing, asking, listening, and collecting feedback from others, it's time to provide the valuable _______ to the coachee.

Accepted Answer

The valuable information that is gathered through observing, asking, listening, and collecting feedback is provided to the coachee in the form of feedback. Feedback provides the coachee with specific and constructive comments to help them improve and reach their goals. Research and vision may be part of the coaching process, but they are not the direct result of gathering information from others. A pay raise is not related to coaching.

Question 7

When offering feedback, be honest, straightforward, and supportive. What are some things you should avoid?

Accepted Answer

All of these options should be avoided when offering feedback. Being critical or judgmental can come across as harsh and unhelpful, while making assumptions about motives can be unfair and unproductive. Instead, focus on being honest, straightforward, and supportive in your feedback.

Question 8

The manager observes the employee, figures out what the person is doing wrong, and corrects the employee with statements and directives. Which type of managerial approach is this?

Accepted Answer

This is a directive managerial approach as the manager is providing specific instructions and correction to the employee.

Question 9

Now that Dani has agreed to accept some coaching from her boss, Samuel, they need to make a plan. What is the first thing they should do?

Accepted Answer

The first step in coaching is to establish clear goals and expectations. This ensures that both parties are on the same page and are working towards a common objective. Only once this is established can they move on to identifying areas of improvement and discussing career opportunities or pay scale.

Question 10

The _________ that all living organisms share starts with action to feedback to synthesis and then to a new action.

Accepted Answer

The adaptive learning cycle is a process that all living organisms share, involving an action or experience followed by feedback, synthesis, and then a new action based on the synthesis. This cycle is fundamental to the processes of growth, development, and evolution in living systems. The other options do not accurately describe this process.

Question 11

When is the employee more likely to change an ineffective behavior?

Accepted Answer

Specifying what behavior needs to change makes it clear to the employee what is expected of them, making it more likely for them to adjust their actions accordingly.

Question 12

With this type of managerial coaching, the individual being coached has the freedom to think through the dynamics of the problem and come up with his or her own answers in a supportive environment.

Accepted Answer

The description fits the non-directive coaching style, where the coach supports the individual to find their own solutions without imposing their own opinions or ideas. In this style, the individual being coached has the freedom to explore their thoughts and feelings without being directed towards any specific outcome.

Question 13

________ is essential for coaching, because a change in behavior requires thoughtful intention and practice.

Accepted Answer

Mental preparation is necessary for coaching as it involves creating an awareness of the behavior that needs to be changed, setting goals, and developing a plan of action. This requires a deliberate and intentional approach, and mental preparation is an essential aspect of this process. Selfishness and procrastination are not desirable traits in coaching, while selflessness may be helpful, but not as essential as mental preparation.

Question 14

In an organization, an employee's _______ goals should relate in a meaningful way to both the needs of the employee and the needs of the organization.

Accepted Answer

An employee's development goals should focus on improving skills, knowledge, and experiences that will benefit both the employee and the organization. These goals should be aligned with the organization's overall objectives and priorities, as well as the employee's career ambitions and personal interests. Outcome goals, on the other hand, are specific and measurable results that an employee is expected to achieve, while personal goals may be unrelated to job performance or organizational goals.

Question 15

Coachees are _______ to succeed at reaching their improvement goals when they are motivated and enthusiastic about what is expected.

Accepted Answer

Motivation and enthusiasm are key factors in driving individuals towards their goals, and thus coachees are more likely to succeed when they possess these qualities.

Question 16

What can be defined as information about work or personal performance that enables a person to change his or her behavior?

Accepted Answer

Coaching feedback can provide specific information about work or personal performance, highlighting areas for improvement and providing suggestions for changing behavior. Compassion refers to a feeling of empathy and understanding while accomplishments are past successes, which may not necessarily provide information for future behavior change. Self-awareness is the ability to recognize and understand one's own thoughts, feelings, and behaviors, but it may not necessarily include information from external sources.

Question 17

When Samuel realized that his employee, Dani, was a perfectionist, he sat down with her and explained how her actions were inefficient and actually lowered her performance rating because she didn't accomplish all that she was expected to do on time. She was surprised, but she quickly understood his point of view. He asked her if she would like his help in learning to overcome this problem, and she welcomed it. This is an example of:

Accepted Answer

This scenario represents a mutual agreement between Samuel and Dani. Samuel recognized the issue and sat down with Dani to address it, and Dani welcomed the help and guidance from Samuel.

Question 18

When you act as a coach, ______ is essential.

Accepted Answer

Active listening is essential when acting as a coach because it allows you to fully understand the needs and concerns of the person you are coaching. This helps you develop effective strategies and provide constructive feedback. Being impatient, not paying attention, or hiding your emotions can all hinder communication and prevent you from providing effective coaching.

Question 19

Stage 1 is _____, which includes mental preparation, discussion and agreement with the employee (the coachee) to proceed, and setting broad goals.

Accepted Answer

Stage 1 of coaching is planning, which involves mentally preparing for the coaching process, discussing and agreeing to proceed with the coachee, and setting broad goals.

Question 20

What is the best first step for gathering information in the engagement stage?

Accepted Answer

The answer of What is the best first step for...

Quiz 10: People With Coaching, Delegation, and Deliberate Practice