In the reengineering process, the first step involves:
A) setting goals and developing a strategy.
B) emphasizing top management's commitment to reengineering.
C) implementing the chosen strategy across the organization.
D) optimizing top-down and bottom-up perspectives.
E) creating a sense of urgency among managers.

Question

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The first step in the reengineering process involves setting goals and developing a strategy.

In the Reengineering Process, the First Step Involves