Which of the Following Is True of Business Process Changes

Which of the following is true of business process changes?

A) Business process change should not be carried out during a phase of entropy.
B) Business process change requires a careful blend of top-down and bottom-up involvement.
C) Centralization must be adopted by the top management for the business process change to be successful.
D) Employee participation should be minimal during a business process change.
E) Successful business process change is not accompanied by a sense of urgency.