Scenario 5-3
You have been hired as the recruitment and selection clerk for BCH, a health-care organization that oversees many diverse health services in British Columbia. The BCH community extended-care facilities have developed a performance appraisal system whereby managers evaluate all employees on their initiative and attitude toward helping patients. The hospitals use a different performance appraisal system that includes phrases such as "responds to patient medical needs within 2 minutes" and "failed to interpret the medical needs of the patient." Some of the senior management obtain performance feedback from their superiors, peers, subordinates, and clients as well as complete their own self-ratings for professional development.
-Refer to Scenario 5-3. In the health-care industry, performance extends beyond knowledge, skills, and abilities and requires performance that supports the organizational, social, and psychological environment in which the job is performed. What are these activities or behaviours called?
A) job-specific task performance
B) contextual performance
C) organizational commitment
D) cultural competencies

Question

Quizplus · Accepted Answer

The activities or behaviors that support the organizational, social, and psychological environment in which the job is performed are called contextual performance, which is also referred to as citizenship behavior or extra-role behavior. It includes behaviors such as helping co-workers, volunteering for tasks beyond job duties, and promoting a positive image of the organization.

Scenario 5-3 You Have Been Hired as the Recruitment and Selection Clerk