Scenario 5-3
You have been hired as the recruitment and selection clerk for BCH, a health-care organization that oversees many diverse health services in British Columbia. The BCH community extended-care facilities have developed a performance appraisal system whereby managers evaluate all employees on their initiative and attitude toward helping patients. The hospitals use a different performance appraisal system that includes phrases such as "responds to patient medical needs within 2 minutes" and "failed to interpret the medical needs of the patient." Some of the senior management obtain performance feedback from their superiors, peers, subordinates, and clients as well as complete their own self-ratings for professional development.
-Refer to Scenario 5-3. What kind of performance behaviour occurs when a nurse shows enthusiasm and extra effort to help a patient?
A) task
B) contextual
C) organizational
D) intrapersonal

Question

Quizplus · Accepted Answer

Enthusiasm and extra effort to help a patient demonstrate contextual performance behavior, which is defined as "behaviors that contribute to the social and psychological environment in which the technical core operates." This includes behaviors such as teamwork, customer service, and organizational citizenship.

Scenario 5-3 You Have Been Hired as the Recruitment and Selection Clerk