According to the textbook, one study has indicated that if a company fails to deal with customers and prospects that complain those customers will tell on average of how many people?
A) one
B) two
C) five
D) ten

Question

Quizplus · Accepted Answer

According to various customer service studies, when a company fails to adequately address complaints, dissatisfied customers will tell an average of ten people about their negative experience. This highlights the importance of effective complaint resolution in maintaining a positive company reputation.

According to the Textbook, One Study Has Indicated That If