Salespeople can add to or detract from customer value depending on criteria such as
A) customer and market knowledge.
B) efficiency.
C) strategic alignment.
D) trustworthiness.
E) all of the above.

Question

Quizplus · Accepted Answer

All of the criteria listed (customer and market knowledge, efficiency, strategic alignment, trustworthiness) can impact the value that a salesperson adds to or detracts from the customer experience. Effective salespeople must possess all of these qualities in order to provide maximum value to customers.

Salespeople Can Add to or Detract from Customer Value Depending