Question 1

_______ is the mindful process of using language to change the way each person defines or thinks about experiences and views a conflict situation.

Accepted Answer

Mindful reframing is the process of intentionally choosing new ways to conceptualize and articulate a situation or conflict. This can involve shifting the language used to describe the problem, focusing on different aspects of the issue, or reframing it as an opportunity for growth or learning. This technique can help individuals to step back from their initial reactions, challenge their assumptions, and explore new possibilities for resolving the conflict. Perception checking (B) involves verifying that one's understanding of a situation or message is accurate, while creating new categories (C) involves using cognitive strategies to group and organize information in new ways. Code-switching (D) involves changing one's language or communication style to adapt to different social contexts or audiences.

Question 2

When you change your complaint statement to a request statement in a conflict situation, you're practicing the art of

Accepted Answer

Changing a complaint statement to a request statement is an example of mindful reframing, which involves trying to see a situation from a different perspective and find a more constructive way to communicate. Mindful listening involves being fully present and attentive when someone is speaking. Verbal defensiveness involves reacting defensively or combatively in response to criticism or conflict. Anger venting involves releasing pent-up frustration in an uncontrolled or unproductive way.

Question 3

Liam is from Ireland and works in Morocco. At work, Liam purposely changes his verbal and nonverbal behavior to accommodate to the cultural norms for appropriate behavior. This is known as

Accepted Answer

Code-switching refers to the act of changing one's verbal and nonverbal behavior to adapt to the cultural norms of a different group of people. In this case, Liam is changing his behavior to accommodate to the cultural norms of Morocco, which is an example of code-switching. Obliging and compromising refer to different conflict management strategies, and differentiation is not relevant to this scenario.

Question 4

Yelena, who was raised in an individualist culture, should work on what communication tool to be more effective in a conflict with a collectivist?

Accepted Answer

In a collectivist culture, asking "Why?" can come across as confrontational and disrespectful. Therefore, Yelena should limit her use of "Why?" questions and focus on using more indirect language and showing respect for the other person's feelings and opinions. Increasing her use of "I" statements can also be helpful in focusing on her own perspective without attacking the other person. Continuing her direct and assertive conflict style may create more conflict and be less effective in a collectivist culture.

Question 5

Which of the following suggestions should collectivists do in a conflict with an individualist?

Accepted Answer

Collectivists should engage in an assertive style of conflict behavior in a conflict with an individualist because it is more likely to be effective in resolving the conflict.

Question 6

According to identity threat theory, the lengthier and more damaging the past conflict between two members of different cultures or groups, the higher the perceived threat and prejudiced attitudes.

Accepted Answer

Identity threat theory posits that past conflicts between different cultures or groups can lead to increased perceived threat and prejudiced attitudes, as individuals may feel their group identity is being threatened. The length and severity of the conflict can further exacerbate these negative attitudes.

Question 7

Content goals include both relational and identity-based goals.

Accepted Answer

The answer of Content goals include both relational and identity-based...

Question 8

The dispositional approach to studying conflict styles emphasizes how individuals switch to different conflict interaction styles when dealing with different conflict situations.

Accepted Answer

The dispositional approach to studying conflict styles emphasizes that individuals have a consistent and stable predisposition toward a particular conflict interaction style, regardless of the specific situation.

Question 9

The integrative style of conflict describes a high degree of self-interest and a high degree of other-interest in a conflict.

Accepted Answer

The integrative style of conflict involves seeking mutual benefits and looking for solutions that satisfy both parties' interests. This means that there is a high degree of self-interest and a high degree of other-interest in the conflict, making option A true.

Question 10

Independent-self individuals use more competitive conflict styles, whereas interdependent-self individuals tend to use more obliging conflict styles.

Accepted Answer

This statement is supported by research in cross-cultural psychology, which has found that individualistic cultures tend to prioritize competition and assertiveness in interpersonal conflict, while collectivistic cultures tend to prioritize harmony and cooperation. Therefore, individuals who identify more strongly with independent self-construal (e.g., those from individualistic cultures) are likely to use more competitive conflict styles, whereas those who identify more strongly with interdependent self-construal (e.g., those from collectivistic cultures) are likely to use more obliging conflict styles.

Question 11

Describe some conflict tendencies that individualists engage in during intercultural conflict.

Accepted Answer

The answer of Describe some conflict tendencies that individualists engage...

Question 12

Describe one of the following skills: paraphrasing, perception checking, mindful reframing, or adaptive code-switching.

Accepted Answer

The answer of Describe one of the following skills: paraphrasing,...

Question 13

Briefly compare and contrast two of the five styles in the five-style conflict model.

Accepted Answer

The answer of Briefly compare and contrast two of the...

Question 14

Describe two facework skills or behaviors that can help manage intercultural conflict.

Accepted Answer

The answer of Describe two facework skills or behaviors that...

Question 15

Describe some constructive things an individualist can do in a conflict with a collectivist.

Accepted Answer

The answer of Describe some constructive things an individualist can...

Quiz 9: How Can We Manage Intercultural Conflict Flexibly