Research performed on the concept of knowledge benefit from SFA systems by D-G. Ko and A.R. Dennis found that SFA system use was directly related to ___________.
A) behavior change
B) cost reduction
C) increased customer calls
D) reduced customer attrition
E) salesperson performance
Correct Answer:
Verified
Q35: Key questions that need to be answered
Q36: _ has/have been a key CRM enabler
Q37: Key reasons for why a salesperson would
Q38: _ is not a perceived SFA benefit.
A)Long
Q39: _ solutions provide for an accurate, expedient,
Q41: Research conducted on a major consumer packaged
Q42: Some of the basic considerations that must
Q43: Research by Ahearne, Srinvasan and Weinstein on
Q44: _ analyze, score and route potential customers
Q45: _allow you to design and automate virtually
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