The establishment of a program management office to expedite CRM has not proven useful because it is generally not integrated with the rest of the company.

Question

Quizplus · Accepted Answer

The establishment of a Program Management Office (PMO) to expedite Customer Relationship Management (CRM) initiatives can be highly useful, as it helps in ensuring that CRM strategies are aligned with the company's overall objectives and integrated across different departments, contrary to the claim that it is generally not integrated with the rest of the company.

The Establishment of a Program Management Office to Expedite CRM