Question 1

The nervous and hormonal systems of an individual, when activated, produce adrenaline, and this may result in an elevated heart rate, perspiration, and tightening of the muscles. This is known as ______.

Accepted Answer

The fight-or-flight response is the physiological and psychological reaction of an individual to a perceived threat or danger, triggered by the activation of the nervous and hormonal systems, resulting in the production of adrenaline, an elevated heart rate, perspiration, and tightening of the muscles. The other options are related to different concepts of stress and job-related issues.

Question 2

Andrew is balancing school and a job but has decided that reordering life priorities and convincing himself that work isn't all that important will help. This is known as ______.

Accepted Answer

Cognitive coping involves changing one's thoughts or beliefs about a situation in order to reduce stress. Andrew is trying to convince himself that work isn't as important in order to reduce the stress and conflict between work and school.

Question 3

Constantly changing cognitive and behavioral efforts to manage specific external and/or internal demands that are appraised as taxing or exceeding the resources of the person is known as ______.

Accepted Answer

The given description refers to the concept of coping, which involves various cognitive and behavioral strategies used to deal with stressors or challenges. Option A and B refer to specific types of role-related stressors, while option C refers to a broader concept that involves balancing one's work and personal life.

Question 4

Brandi has just been given a new project to work on that will require a lot of overtime but is directly related to her MBA research thesis. Brandi is experiencing ______.

Accepted Answer

Challenge-related stress occurs when one perceives the demands of a situation as an opportunity for growth and learning. In this case, Brandi is experiencing stress due to the large amount of overtime required but is also excited about the project as it is directly related to her MBA research, indicating that she sees it as a challenge rather than a hindrance.

Question 5

Mackenzie is studying for an exam. An optimal level of stress can help her concentrate and remember the correct answers while taking the exam. However, too much stress impairs her ability to focus and she starts missing answers. This phenomenon is known as ______.

Accepted Answer

The Yerkes-Dodson law describes the relationship between stress and performance, stating that there is an optimal level of stress that can enhance performance, but too much stress can lead to a decline in performance. Options A, B, and D are not related to the phenomenon described in the question.

Question 6

Which of the following is a law stating that performance increases with increasing stress to an optimum point, after which stress becomes too much and performance declines?

Accepted Answer

The Yerkes-Dodson law is a widely accepted principle in psychology and states that performance increases with increasing stress to an optimum point, after which stress becomes too much, and performance declines.

Question 7

A strain resulting in high blood pressure, coronary heart disease, high cholesterol, stomach ulcers, or compromised immune system is known as a ______ strain.

Accepted Answer

Physiological strain refers to the physical effects of stress on the body, such as high blood pressure, coronary heart disease, high cholesterol, stomach ulcers, or a compromised immune system. Behavioral strain refers to changes in behavior due to stress, and psychological strain refers to emotional or mental health effects of stress. Stress response is a general term for how the body and mind react to stress.

Question 8

The generalized, patterned, unconscious mobilization of the body's natural energy resources when confronted with a demand or stressor is known as ______.

Accepted Answer

The stress response is a well-known physiological and psychological reaction to a demand or stressor, which can trigger the mobilization of the body's natural energy resources to cope with the situation. The stress response can also be accompanied by other changes in the body, such as increased heart rate, elevated blood pressure, and a surge of stress hormones like cortisol and adrenaline. It is a generalized, natural, and unconscious reaction that can be triggered by a wide range of internal and external stressors. Cognitive dissonance, psychological job strain, and job burnout are related but distinct concepts that refer to different aspects of stress and well-being in the workplace.

Question 9

Situations and events that result in an employee experiencing strain are called ______.

Accepted Answer

Stressors refer to the situations and events that result in an employee experiencing strain. Eustress and challenge-related stress are actually positive forms of stress, while hindrance-related stress refers specifically to stress caused by obstacles or barriers in the workplace.

Question 10

Incompatible demands regarding what a person's role entails is known as ______.

Accepted Answer

Incompatible demands on a person's role are known as role conflict, which occurs when there are conflicting expectations that an individual cannot fulfill without violating one or more demands. Role ambiguity occurs when a person is uncertain about what their role entails, while role overload occurs when a person's role requires too much work or responsibility. Role enlargement is the opposite of role overload, where a person's role is expanded to include more tasks and responsibilities.

Question 11

Reconciling conflicts between work and family roles is known as ______.

Accepted Answer

Reconciling conflicts between work and family roles is commonly referred to as work-life balance. Choice A (role conflict) and B (role imbalance) both relate to issues within a single role or identity, rather than conflicts between multiple roles or identities. Choice D (crossover stress effect) refers specifically to the transfer of stress from one person to another, which is not directly related to work-life balance.

Question 12

A strain resulting in anxiety, burnout, emotional exhaustion, fatigue, hostility, irritation, tension, lower self-confidence, or self-esteem is known as a ______ strain.

Accepted Answer

A psychological strain refers specifically to the emotional and mental effects of stress and can manifest in a variety of ways including anxiety, burnout, emotional exhaustion, fatigue, hostility, irritation, tension, lower self-confidence, or self-esteem. Physiological strains are physical symptoms caused by stress such as headaches or stomach aches, while behavioral strains refer to outward changes in behavior or performance such as increased absenteeism or decreased productivity. Stress response is a general term for the body's reaction to stress, which can include both psychological and physiological components.

Question 13

A lack of specificity or predictability about a person's role is ______.

Accepted Answer

Role ambiguity refers to a lack of clarity or understanding about a person's role, causing confusion or uncertainty about what is expected of them.

Question 14

Andy is experiencing excessive or undesirable constraints that interfere with his ability to achieve goals. Andy is experiencing ______.

Accepted Answer

The description of Andy's experience matches the definition of hindrance-related stress, which refers to stress caused by obstacles and barriers that prevent or impede progress towards goals.

Question 15

A strain resulting in accidents and errors, alcohol use, caffeine intake, drug use, smoking, and workplace deviance (e.g., doing inferior work on purpose, stealing, damaging property) is known as a ______ strain.

Accepted Answer

The described strain involves behavioral factors such as alcohol use, drug use, smoking, and deviant workplace behavior, indicating that it is a behavioral strain. The other options - physiological and psychological - focus on internal processes rather than specific behaviors. While stress response may contribute to the strain, it does not encompass all of the listed behaviors. Therefore, B is the best choice.

Question 16

Too much work, time pressure, and deadlines that a person feels unable to meet creates ______.

Accepted Answer

Role overload occurs when a person is given too much work or too many responsibilities, which can lead to stress, burnout, and an inability to complete tasks on time. A and B refer to other types of role stress, while D is a concept unrelated to workload.

Question 17

A meta-analysis of 183 independent samples found support for the negative relationship of hindrance stress to ______.

Accepted Answer

Hindrance stress is negatively related to job satisfaction, meaning that as hindrance stress increases, job satisfaction tends to decrease.

Question 18

Stress that is excessive or undesirable constraints that interfere with an individual's ability to achieve goals, creating "negative stress," is called ______.

Accepted Answer

Hindrance-related stress refers to stress caused by external factors that impede progress towards achieving goals. This type of stress is generally viewed as negative because it interferes with an individual's ability to succeed. Psychological-related stress and behavioral-related stress are not commonly used terms to describe types of stress, while challenge-related stress refers to stress that is perceived as being positive or motivating.

Question 19

Lauren is balancing school and a job but is maintaining a positive outlook, working harder, and seeking advice and help. This is known as ______.

Accepted Answer

The answer of Lauren is balancing school and a job...

Question 20

Positive or what is known as "good stress" is called ______.

Accepted Answer

Challenge-related stress is called "good stress" because it motivates people to take action, be creative, and improve performance, leading to personal growth and development.

Quiz 15: Leading Change and Stress Management