Question 1

For the quality management system section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

Accepted Answer

This is true according to the requirements set forth in the ISO/TS 16949 standard for quality management systems in the automotive industry. Suppliers are required to identify and document their key processes in order to ensure consistent quality and continuous improvement.

Question 2

For the measurement, analysis, and improvement section of ISO/TS 16949, the company needs to provide documentation that it can demonstrate product conformity and quality management system conformity.

Accepted Answer

The measurement, analysis, and improvement section of ISO/TS 16949 requires documentation that demonstrates product conformity and quality management system conformity. Therefore, the statement is true.

Question 3

Key projects are identified when there is an agreement about how the supplier needs to improve and where.

Accepted Answer

Key projects are identified through a mutual understanding between the buyer and supplier about areas where the supplier needs to improve in order to meet the buyer's expectations.

Question 4

What is the function of the value chain?

Accepted Answer

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Question 5

Electronic data interchange is a system that aids customer and supplier communication by linking together supplier and customer information systems.

Accepted Answer

Electronic data interchange (EDI) is a system that enables the exchange of business documents electronically between trading partners, such as customers and suppliers. It eliminates the need for paper documents and manual processes, improving the speed and accuracy of communication and transactions.

Question 6

Customer relationship management is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Accepted Answer

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Question 7

The first step for supplier development is to identify critical suppliers.

Accepted Answer

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Question 8

Customers help suppliers to increase setup times in an effort to reduce lead times.

Accepted Answer

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Question 9

QS 9000 was a common standard adopted by Chrysler, General Motors, and Ford for certifying suppliers.

Accepted Answer

QS 9000 (Quality System Requirements) was indeed a common standard adopted by Chrysler, General Motors, and Ford for certifying suppliers.

Question 10

Supplier relationship management systems have the capability to ensure contract compliance and reduce maverick spending.

Accepted Answer

Supplier relationship management systems can track the implementation of contracts and detect any deviations or non-compliance. This can help control maverick spending, which refers to purchases made outside of approved supplier contracts or without proper authorization.

Question 11

The certification program developed by General Motors was called Q1.

Accepted Answer

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Question 12

Resource management is the technique used to verify that incoming goods from a supplier adhere to quality standards.

Accepted Answer

Resource management refers to the process of planning, allocating, and managing resources (such as time, money, and people) to meet specific goals and objectives. It is not directly related to verifying the quality of incoming goods from a supplier, which falls under quality control or quality assurance.

Question 13

Acceptance sampling is required when dealing with extremely sensitive products that can be damaged easily.

Accepted Answer

Acceptance sampling is a method used to determine if a batch of products meets a certain quality standard before being released to the market. It is often used for products that are sensitive and can be easily damaged or compromised, such as pharmaceuticals or electronics. By sampling a small portion of the batch, the quality of the entire batch can be determined without risking damage to all products.

Question 14

The resource management section of ISO/TS 16949 includes aspects such as purchasing and control plans.

Accepted Answer

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Question 15

Differentiate between single sourcing and dual sourcing.

Accepted Answer

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Question 16

Supplier audits tend to have the developmental component that is found in supplier development programs.

Accepted Answer

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Question 17

The ISO/TS 16949 standard applies only to healthcare companies.

Accepted Answer

The ISO/TS 16949 standard is a quality management standard for the automotive industry. It is not applicable to healthcare companies.

Question 18

Describe the concept of supplier evaluation.

Accepted Answer

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Question 19

Vendor-managed inventory results in the supplier being responsible for managing inventories and keeping inventory costs low.

Accepted Answer

Vendor-managed inventory (VMI) involves the supplier taking responsibility for managing the inventory levels and ensuring that they remain cost-effective. This can help to streamline the supply chain and reduce inventory costs for both the supplier and the customer.

Question 20

Describe the concept of the "chain of customers."

Accepted Answer

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Quiz 9: Managing Supplier Quality in the Supply Chain