Which of the following is NOT a distinct characteristic of services that is different from physical goods?
A) variability
B) perishability
C) reliability
D) intangibility
E) inseparability

Question

Quizplus · Accepted Answer

Reliability is not a distinct characteristic of services that is different from physical goods. Variability, perishability, intangibility, and inseparability are all unique characteristics of services that are not present in physical goods. Reliability is important for both goods and services, and while it can be a challenge to achieve consistently high levels of reliability in services (due to the other unique characteristics), it is not itself a distinct characteristic of services.

Which of the Following Is NOT a Distinct Characteristic of Services