Reducing the ___________, giving customers financial incentives not to switch to other options
A)total cost of utilization
B)total time
C)total workload
D)total salary

Question

Quizplus · Accepted Answer

Reducing the "total cost of utilization" means making it cheaper for customers to continue using a service or product, which can be an effective strategy to retain them by lowering their expenses associated with sticking to the current option rather than switching to competitors.

Reducing the ___________, Giving Customers Financial Incentives Not to Switch