Question 1

Rita and Jamil are having a disagreement about the need for mandatory weekly team meetings. While Rita explains a point in support of the mandatory meetings, Jamil is barely listening and already formulating his next response against the proposal. Jamil is engaging in which of the following behaviors?

Accepted Answer

A rebuttal tendency is the propensity to debate a speaker's point and formulate a reply while that person is still speaking.

Question 2

Corporate buyer DeShawn listens to a salesperson describe the different features of several laptops before deciding on a model to purchase. Which type of listening is DeShawn engaged in?

Accepted Answer

Critical listening is used for evaluating or analyzing.

Question 3

The suggestion to "listen for substance more than style" means that you should

Accepted Answer

Being a good informational listener means being able to look past what is dramatic and vivid to focus on the substance of what you're hearing.

Question 4

Which of the following statements regarding the credibility of a speaker is true?

Accepted Answer

People can be experts on topics and areas with which they have no direct personal experience.

Question 5

Which of the following best describes the word skepticism?

Accepted Answer

Skepticism is a method of questioning whether a claim is well supported by evidence; it isn't about being cynical or finding fault.

Question 6

Computer salesperson Agueda listens attentively as her coworker Ju describes her frustration over losing her largest account, then says, "That must be so tough for you." Which type of listening is Agueda engaged in?

Accepted Answer

Empathic listening is used for understanding and identifying with the speaker.

Question 7

Which of the following activities are related to critical listening?

Accepted Answer

To listen critically means to evaluate or analyze the virtues of a speaker's words.

Question 8

The tendency to favor an idea, person, or thing over another is known as

Accepted Answer

Bias is the inclination of someone to lean in a particular direction. If a speaker has a special interest in making you believe some idea or claim, that bias tends to reduce his or her credibility.

Question 9

Which of the following is an example of psychological noise?

Accepted Answer

Psychological noise is any noise, other than actual sound, that distracts us.

Question 10

Which of the following examples depicts pseudolistening?

Accepted Answer

When we are pseudolistening, we use feedback behaviors that make it seem as if we are paying attention to a speaker.

Question 11

When you filter out certain sounds and information to concentrate only on what you want to hear, you are paying ________ attention.

Accepted Answer

Selective attention, which is a variation of pseudolistening, entails listening only to what you want to hear and ignoring the rest.

Question 12

When we are overwhelmed with the large amount of information we must take in every day, we are experiencing information

Accepted Answer

Information overload is the state of being overwhelmed by the huge amount of information we take in every day.

Question 13

Marcus is listening to his coworker Sheri describe her latest dream. Although Marcus is paying attention to Sheri, he is also allowing his mind to wander and think about what he will have for lunch. This is an example of

Accepted Answer

When you allow your mind to wander as you listen to a speaker, you can engage in what researchers call glazing over, or daydreaming. When you are glazing over, you actually are listening to the speaker, but you allow your mind to wander as you do so.

Question 14

Those with a ________ are inclined to debate a speaker's point of view and devise a reply while the speaker is still talking.

Accepted Answer

Those with a rebuttal tendency have a propensity to argue inwardly with a speaker and formulate conclusions and responses prematurely.

Question 15

Which of the following examples depicts closed-mindedness?

Accepted Answer

Closed-mindedness is the tendency not to listen to something with which we disagree.

Question 16

Which of the following is a characteristic of competitive interrupting?

Accepted Answer

Competitive interrupting is interrupting others to gain control of a conversation.

Question 17

Mignon has a habit of "hearing" words or statements that were not actually said and has trouble determining if she has clearly understood a speaker's message. Which of the following strategies should Mignon use to determine what was and was not said?

Accepted Answer

Paraphrasing, or restating, is a simple but efficient way to determine whether you have correctly separated what a speaker has and has not said.

Question 18

Those displaying a confirmation bias tend to pay attention to information that supports their values and beliefs, while discounting or ignoring information that doesn't. Which of the following strategies should you use to avoid confirmation bias?

Accepted Answer

The most effective way to avoid confirmation bias is to ask yourself whether you have listened to all sides of an issue before you form a conclusion.

Question 19

The tendency of dramatic or extraordinary events to distort our perceptions of reality is known as the

Accepted Answer

The psychological principle called the vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.

Question 20

After watching a YouTube video on how anyone can make big money in real estate, Katie immediately signs up for an expensive weekend workshop. Unfortunately, the workshop turns out to be a major disappointment, and Katie has wasted thousands of dollars. Before Katie parted with her money, she should have

Accepted Answer

Skepticism is a method of questioning whether a claim is well supported by evidence. A good critical listener doesn't accept claims blindly but questions them to see whether they are valid.

Quiz 4: Listening and Learning