Question 1

Leaning forward is one way that mainstream U.S. culture shows that it's listening.

Accepted Answer

In mainstream U.S. culture, leaning forward during a conversation is often interpreted as a sign of engagement and active listening, indicating that the person is paying attention to the speaker.

Question 2

Being in a highly emotional state may make it easier to listen because your senses are heightened.

Accepted Answer

Being in a highly emotional state can actually make it harder to listen effectively because emotions can interfere with the ability to process information and pay attention to what is being said.

Question 3

If you really listen to people with whom you disagree, you show that you respect them.

Accepted Answer

Listening to people with whom you disagree demonstrates respect for their perspectives and acknowledges their right to hold different views.

Question 4

To receive a message, a receiver must

Accepted Answer

To receive a message effectively, a receiver must go through all the steps mentioned: perceiving the message (noticing that the message exists), decoding the message (understanding the message's symbols or language), and interpreting the message (understanding the meaning or intent behind the message).

Question 5

Unlike casual conversation, in a classroom lecture, you're listening primarily for

Accepted Answer

In a classroom lecture, the primary goal is to learn, which involves listening for information that the instructor is presenting. This setting is focused on the dissemination and acquisition of knowledge rather than persuasion, argument, or opinion.

Question 6

Which of the following is NOT a cause of listening errors?

Accepted Answer

Deafness is not a cause of listening errors because it refers to the inability to hear, rather than an error in the process of listening.

Question 7

Which of the following is NOT a strategy that good listeners use?

Accepted Answer

Recording conversations electronically is not typically advised as a general listening strategy. Good listening involves active engagement, such as paying attention, avoiding assumptions, and listening for feelings, rather than relying on technology to capture information.

Question 8

All of the following are strategies to avoid listening errors caused by self-absorption EXCEPT

Accepted Answer

Focusing on the appearance of the speaker does not help avoid listening errors caused by self-absorption; instead, it distracts from the substance of the message.

Question 9

At a department meeting, one of your employees tells another that his idea for a project "is pretty dumb."She then advises the employee on what she believes is a better strategy, which the rest of the group finds acceptable and tells him to implement. When you meet with that employee later, he is uncertain how to proceed. Chances are, he didn't hear her comments completely because

Accepted Answer

The employee likely didn't focus on the speaker's subsequent advice because the initial negative comment ("is pretty dumb") distracted him, impacting his ability to listen to the rest of the conversation effectively.

Question 10

In a meeting with the CEO present, you outline your department's proposal for recruiting a more diverse staff. Throughout the presentation, the CEO remains silent, but at the conclusion, she thanks you for the presentation. You should

Accepted Answer

Not assuming approval based on silence is prudent because silence does not necessarily indicate agreement or consent.

Question 11

"We need to proceed carefully in the upcoming months because economic indicators suggest a downturn in the market."Which of the following is the BEST paraphrase of this statement?

Accepted Answer

This choice directly rephrases the original statement by indicating the need for caution due to potential economic decline, without adding unrelated implications or outcomes.

Question 12

Active listening is

Accepted Answer

Active listening involves understanding and reflecting back the emotional content of a speaker's message, not just the literal or persuasive meanings.

Question 13

You witness in the hallway an employee being rebuked by his supervisor. When he tries to explain that he followed company procedure, she tells him to just get the job done and goes back in her office. Which blocking response is the supervisor demonstrating?

Accepted Answer

The supervisor is demonstrating "Ordering" by dismissing the employee's explanation and instructing him to just get the job done without considering his input.

Question 14

Your boss calls you to his office to critique your draft of a report. Most of his comments are negative. You should listen carefully because

Accepted Answer

Listening carefully helps you understand the specific improvements needed, which is crucial for enhancing the quality of your work.

Question 15

Explain how acknowledgement responses are important in listening

Accepted Answer

The answer of Explain how acknowledgement responses are important in...

Question 16

_________ _________, such as nods, "uh huhs,"and frowns, help convey the message that you're listening.

Accepted Answer

The answer of _________ _________, such as nods, "uh huhs,"and...

Question 17

Active listening can reduce the _________ that results from miscommunication.

Accepted Answer

The answer of Active listening can reduce the _________ that...

Quiz 17: Listening