Question 1

Ecometrics is a measure of the environmental impact of manufacturing a product on the planet.

Accepted Answer

The answer of Ecometrics is a measure of the environmental...

Question 2

Howard Schultz, chairman of Starbucks, indicated that his greatest challenge was to a world-wide workforce.
A) attract and manage
B) train and engage
C) mentor and evaluate
D) none of the above

Accepted Answer

Howard Schultz's greatest challenge was to attract and manage a world-wide workforce, as this is a common issue for global companies seeking to maintain a consistent and effective team across different regions.

Question 3

Which statement is false regarding Starbucks?
A) It operates more than 8,500 stores in over 30 countries.
B) The company's long-term expansion plans are to acquire Caribou Coffee.
C) Starbucks has distributed more than $12 million to charitable organizations.
D) One challenge of Starbucks is to decide whether the company should expand into food service.

Accepted Answer

Starbucks' long-term expansion plans have not specifically included acquiring Caribou Coffee. Their strategies have focused on expanding their own brand globally and diversifying their product offerings, rather than acquiring specific competitors.

Question 4

Starbucks definition of "total pay" refers to "your special blend" of all of the following except:
A) compensation
B) stock
C) fringe benefits
D) corporate housing

Accepted Answer

Starbucks' definition of "total pay" includes compensation, stock, and fringe benefits but does not typically include corporate housing. Corporate housing is not a common component of their total pay package.

Question 5

During the 30 years following the Civil War, the United States emerged as a leading industrial nation. Which of the following was not cited in the text as an important turning point in business and management history during that time?
A) the presentation by Henry Towne of a paper titled "The Engineer as an Economist" to the American Society of Mechanical Engineers
B) the founding of the American Federation of Labor (AFL)
C) the Haymarket Affair
D) All of the above were cited as important turning points.

Accepted Answer

All of the options listed (A, B, and C) represent significant events in business and management history during the period following the Civil War, marking them as important turning points.

Question 6

The Labor Movement in America was written in 1886 by __________.
A) Henry R. Towne
B) Fredrick Taylor
C) Richard T. Ely
D) Henri Fayol

Accepted Answer

Richard T. Ely is the author of "The Labor Movement in America," which was published in 1886.

Question 7

Many business "giants" were born in 1886. All of the following were in operation except ___________.
A) Coca-Cola
B) Sears, Roebuck and Company
C) Westinghouse
D) International Business Machines (IBM)

Accepted Answer

International Business Machines (IBM) was founded later, in 1911, as the Computing-Tabulating-Recording Company (CTR) and later renamed IBM in 1924. Coca-Cola, Sears, Roebuck and Company, and Westinghouse were all in operation by 1886.

Question 8

During 1886 more than 600,000 employees were out of work because of strikes and lockouts. On May 6, 1886, a group of labor leaders led a demonstration in which seven bystanders were killed. This event was known as (the) _______________.
A) Haymarket Affair
B) Chicago Riot
C) Cold War
D) Black Friday

Accepted Answer

The event known as the Haymarket Affair occurred on May 4, 1886, in Chicago, where a bombing at a labor demonstration led to the deaths of several people, including police officers, and became a pivotal moment in the history of labor movements in the United States.

Question 9

There are several reasons why we consider the past events in studying modern management concepts. All of the following are reasons except:
A) many of the practices established in past are still used today.
B) the past is a good teacher, identifying practices that were successful and those no longer effective.
C) history gives us a feel for the types of problems which managers have long struggled to find solutions.
D) past successes generally lead to future successes.

Accepted Answer

Past successes do not necessarily guarantee future successes due to changes in technology, market conditions, and societal expectations. Management practices must evolve to remain effective.

Question 10

Most large businesses in the newly industrialized United States in the early part of the nineteenth century began to experience problems that had previously only applied to _________________.
A) agrarian economies
B) governments
C) European factories
D) early Japanese factories

Accepted Answer

Most large businesses in the newly industrialized United States in the early part of the nineteenth century began to experience problems that had previously been more typical of governments, such as complex organizational structures, the need for efficient communication systems, and the management of large numbers of employees. These challenges were new to American businesses, which had not faced such issues on a large scale before industrialization.

Question 11

The founders of bureaucratic management, scientific management, and administrative management came from what countries?
A) Germany, the United States, and France
B) Germany, Great Britain, and Spain
C) Japan, Germany, and Ireland
D) England, Japan, and the United States

Accepted Answer

The founders of bureaucratic management (Max Weber from Germany), scientific management (Frederick Taylor from the United States), and administrative management (Henri Fayol from France) hailed from Germany, the United States, and France, respectively.

Question 12

Paula Walker works for an organization that relies heavily on rules and has a clear division of labor. This approach is referred to as ___________ management.
A) contingency
B) system
C) bureaucratic
D) scientific

Accepted Answer

The description fits the characteristics of bureaucratic management, which emphasizes a structured, formal network of relationships among specialized positions in the organization.

Question 13

Jason Liu has been studying the characteristics of bureaucratic management. ____________ is not one of the characteristics.
A) Rationality
B) Short-term career commitment
C) Impersonality
D) Hierarchical structure

Accepted Answer

Short-term career commitment is not a characteristic of bureaucratic management. Bureaucratic management typically emphasizes long-term employment and career paths within the organization, focusing on stability and the long-term development of both the organization and its employees.

Question 14

The person most closely associated with bureaucratic management is .
A) Adam Smith
B) Max Weber
C) Frederick Taylor
D) Henry Gilbreth

Accepted Answer

Max Weber is most closely associated with the concept of bureaucratic management, having developed a theory of authority structures and described the characteristics of bureaucratic organizations, emphasizing the importance of a structured hierarchy and rules-based administration.

Question 15

Phyllis Chang is the information systems manager for a large bank. Her department processes large amounts of standardized information, uses routine and stable technology, and has stable and known customer needs. It would be most effective for Chang to use the _______________ managerial viewpoint.
A) contingency
B) bureaucratic
C) administrative
D) scientific

Accepted Answer

Given the context of processing large amounts of standardized information, using routine and stable technology, and having stable and known customer needs, a bureaucratic managerial viewpoint is most effective. This approach emphasizes a structured, formal network of relationships among specialized positions in the organization, which is suitable for handling standardized processes and stable environments efficiently.

Question 16

Esther Broadway desires for her employees to act in a standard way while they are on the job. According to the bureaucratic approach to management, it is ______________ that outline(s) the way people behave and act while they are working.
A) rules
B) division of labor
C) hierarchical structure
D) impersonality

Accepted Answer

Rules in the bureaucratic approach to management are essential for outlining how employees should behave and act while they are working. This approach emphasizes a structured and formalized set of guidelines to ensure consistency and predictability in employee actions.

Question 17

The Houston police department ranks jobs according to the amount of authority given to each job. Those in lower level positions are under the control and direction of those in higher level positions. This is an example of the bureaucratic management characteristic of ______________.
A) rules
B) hierarchical structure
C) impersonality
D) division of labor

Accepted Answer

The description given is a classic example of a hierarchical structure, where authority and responsibility are clearly defined and follow a top-down approach. This is a key characteristic of bureaucratic management, where organizations are structured in a way that positions are ranked according to levels of authority.

Question 18

Brad Shipp is a manager of a local manufacturing firm. Shipp recruits labor with different skills for different jobs. This is characteristic of .
A) rationality
B) impersonality
C) hierarchical structure
D) division of labor

Accepted Answer

The answer of Brad Shipp is a manager of a...

Question 19

Erin Turner believes a well-defined organizational structure helps control employee behavior. Each employee will know where he or she stands in relation to everyone else in the organization. This is characteristic of __________.
A) impersonality
B) division of labor
C) hierarchical structure
D) rationality

Accepted Answer

Erin Turner's belief aligns with the concept of a hierarchical structure, where the organization is structured in a way that each employee knows their position and relation to others, helping to control behavior and streamline processes.

Question 20

The divine right of kings is characteristic of ___________ authority.
A) traditional
B) charismatic
C) rational-legal
D) both b and c

Accepted Answer

The divine right of kings is characteristic of traditional authority, where power is legitimized by historical or cultural practices and beliefs, including religious or hereditary justifications.

Quiz 2: Learning From the History of Management Thought

Ecometrics is a measure of the environmental impact of manufacturing a product on the planet.

Howard Schultz, chairman of Starbucks, indicated that his greatest challenge was to a world-wide workforce.

Which statement is false regarding Starbucks?

Starbucks definition of "total pay" refers to "your special blend" of all of the following except:

During the 30 years following the Civil War, the United States emerged as a leading industrial nation. Which of the following was not cited in the text as an important turning point in business and management history during that time?

The Labor Movement in America was written in 1886 by __________.

Many business "giants" were born in 1886. All of the following were in operation except ___________.

During 1886 more than 600,000 employees were out of work because of strikes and lockouts. On May 6, 1886, a group of labor leaders led a demonstration in which seven bystanders were killed. This event was known as (the) _______________.

There are several reasons why we consider the past events in studying modern management concepts. All of the following are reasons except:

Most large businesses in the newly industrialized United States in the early part of the nineteenth century began to experience problems that had previously only applied to _________________.

The founders of bureaucratic management, scientific management, and administrative management came from what countries?

Paula Walker works for an organization that relies heavily on rules and has a clear division of labor. This approach is referred to as ___________ management.

Jason Liu has been studying the characteristics of bureaucratic management. ____________ is not one of the characteristics.

The person most closely associated with bureaucratic management is .

Phyllis Chang is the information systems manager for a large bank. Her department processes large amounts of standardized information, uses routine and stable technology, and has stable and known customer needs. It would be most effective for Chang to use the _______________ managerial viewpoint.

Esther Broadway desires for her employees to act in a standard way while they are on the job. According to the bureaucratic approach to management, it is ______________ that outline(s) the way people behave and act while they are working.

The Houston police department ranks jobs according to the amount of authority given to each job. Those in lower level positions are under the control and direction of those in higher level positions. This is an example of the bureaucratic management characteristic of ______________.

Brad Shipp is a manager of a local manufacturing firm. Shipp recruits labor with different skills for different jobs. This is characteristic of .

Erin Turner believes a well-defined organizational structure helps control employee behavior. Each employee will know where he or she stands in relation to everyone else in the organization. This is characteristic of __________.

The divine right of kings is characteristic of ___________ authority.