A manager has to resolve a serious disagreement between two of her sales staff,one of whom accuses the other of "stealing" his clients.________ would be the best way for the manager to expedite the resolution of this dispute.
A) Face to face meetings
B) E-mail correspondence
C) Formal letters
D) Telephone conversations

Question

Quizplus · Accepted Answer

Face to face meetings allow for a more personal and direct conversation where both parties can express their perspectives and concerns openly. This also allows for the manager to facilitate a productive discussion and potentially come up with a resolution that satisfies both parties. E-mail correspondence, formal letters and telephone conversations may not allow for the same level of communication and understanding.

A Manager Has to Resolve a Serious Disagreement Between Two