Question 1

Altering the composition of an existing job is an organizational change made at the intermediate level.

Accepted Answer

False

Question 2

The fact that making changes is a costly process puts a premium on not making changes if the costs outweigh the potential benefits.

Accepted Answer

False

Question 3

A leading coalition is a group that support the change but do not have much influence on others.

Accepted Answer

A leading coalition is a group that not only supports the change but also has significant influence on others to rally behind the cause.

Question 4

Managers usually choose slow rates of change for determining who can keep up to the organization's goals and who cannot.

Accepted Answer

Managers often choose the rate of change based on strategic needs, urgency, and the organization's capacity to adapt, rather than to test individual employees' ability to keep up.

Question 5

Change is typically stimulated when something is anticipated to change or actually changes in the environment.

Accepted Answer

Change is typically a response to a perceived or actual change in one's environment, whether it be a physical, social, or psychological change. The anticipation or actual occurrence of such changes can motivate individuals or groups to adapt, innovate, or transform in order to adjust to the new circumstances. Thus, change can be seen as a dynamic process that is elicited by external or internal stimuli and that may result in different degrees of resistance, readiness, or enthusiasm depending on the context and the individuals involved.

Question 6

Inertia,mistrust,and lack of information can cause problems during the movement stage of the change process.

Accepted Answer

The answer of Inertia,mistrust,and lack of information can cause problems...

Question 7

When the economy weakens,most companies consider adding new services or products.

Accepted Answer

When the economy weakens, most companies tend to cut costs and may be hesitant to invest in new services or products due to uncertainty and reduced consumer spending.

Question 8

A major driver of organizational change is the external environment in which the organization exists.

Accepted Answer

The external environment, such as economic, social, technological, and political factors, can greatly impact an organization and drive the need for change. Examples include changes in consumer behavior or market trends, new technologies disrupting business models, or changes in regulations or laws affecting how the organization operates. Therefore, the external environment is a major driver of organizational change.

Question 9

Many nonbusiness organizations,especially governmental agencies,contract or expand in relation to economic conditions because external forces directly impact their budgets.

Accepted Answer

Nonbusiness organizations, especially governmental agencies, are often funded through government budgets which can be impacted by economic conditions such as recessions or changes in tax revenues. This can result in contracts for services or workforce reductions depending on the organization's budget situation.

Question 10

Changes in a firm's processes and procedures often come about because of earlier changes in the organization's strategy or structure.

Accepted Answer

Changes in strategy or structure can often require modifications to processes and procedures in order for the organization to effectively execute its new goals or operate within its new structure.

Question 11

Force field analysis suggests that increasing the driving forces of change is the best way to bring about organizational change.

Accepted Answer

Force field analysis suggests that reducing restraining forces is often more effective and easier than increasing driving forces to bring about organizational change.

Question 12

Managing the change process in an organization is easy as the need for change is usually obvious.

Accepted Answer

Managing the change process in an organization is not always easy, as it involves identifying the need for change, making a plan, gaining support from stakeholders, implementing the change, and measuring its success. Additionally, resistance to change is common among individuals and groups within an organization, which can make managing the change process even more challenging.

Question 13

The actions of direct competitors can trigger changes inside a given organization,even when that organization would prefer not to make any changes.

Accepted Answer

Direct competitors can force organizations to adapt and innovate in order to stay competitive, even if the organization may be resistant to change or improvement. Thus, the actions of competitors can trigger changes within an organization.

Question 14

The causes of organizational change originate exclusively from internal forces.

Accepted Answer

Organizational change can be caused by both internal and external forces. External forces may include market changes, economic conditions, technology advancements, regulatory changes, and competitors' actions. Internal forces may include changes in leadership, organizational strategy, operational processes, organizational culture, and employee behavior.

Question 15

One of the biggest determinants of resistance during the unfreezing stage of the change process is the level of uncertainty associated with the change.

Accepted Answer

The answer of One of the biggest determinants of resistance...

Question 16

Once managers are successful in getting others to see the need for change,they do not encounter further resistance in the moving stage of the change process.

Accepted Answer

Even if managers are successful in getting others to see the need for change, they may still encounter resistance in the moving stage of the change process. This is because people may still feel uncertainty, fear, or doubt about the change, and may need further support and communication to fully embrace and implement it.

Question 17

Changing the structural makeup of organizations is sometimes one of the least valuable tools managers have to create other desired changes.

Accepted Answer

Changing the structural makeup of an organization can be a very powerful tool for managers to drive desired changes, as it directly impacts how work is done, how information flows, and how decisions are made within the organization.

Question 18

Most businesses and many other organizations are likely to be insensitive to moves made by their direct competitors,especially those in response to changes in the market or customers' preferences.

Accepted Answer

Most businesses and organizations are very sensitive to moves made by their direct competitors, especially those in response to changes in the market or customers' preferences. They often closely monitor their competitors' actions and make adjustments to their own strategies accordingly.

Question 19

It is crucial to make an accurate assessment of the strength of the forces behind the need for change.

Accepted Answer

The answer of It is crucial to make an accurate...

Question 20

Changing societal attitudes toward certain products or services is a change that is quick to develop and easy to detect.

Accepted Answer

Changing societal attitudes can take a significant amount of time and may not be immediately apparent. It depends on various factors such as the type of product or service, cultural differences, and the effectiveness of marketing and education strategies.

Quiz 15: Organizational Change and Development