Question 1

The decoding process involves:

Accepted Answer

Decoding is the process where the receiver interprets the message's symbols to understand its intended meaning.

Question 2

A number of features characterises the feedback component of the communication process. Which of the following is NOT one of them?

Accepted Answer

Feedback is an essential part of the communication process, but communication can occur without feedback. Feedback enhances understanding and effectiveness but is not a prerequisite for communication to take place.

Question 3

Which statement below is NOT likely to be an example of one-way communication?

Accepted Answer

One-way communication involves sending a message without expecting or receiving a direct response. Choices A, B, and C are examples of one-way communication as they involve sending information without the expectation of a direct reply. However, D involves requesting responses, which implies the expectation of a two-way communication process, making it not likely to be an example of one-way communication.

Question 4

The process used by individuals to acquire information from the environment is called:

Accepted Answer

Perception is the process through which individuals organize and interpret their sensory impressions in order to give meaning to their environment. This involves acquiring information from the surroundings and making sense of it.

Question 5

The authors indicate there are three main stages of the perception process. Which of the following is NOT one of them?

Accepted Answer

Responding is not considered one of the main stages of the perception process. The three main stages are selecting, organizing, and interpreting information. Responding is considered a separate action that follows the perception process.

Question 6

The patterning of information from the selection stage refers to which process?

Accepted Answer

The patterning of information from the selection stage refers to organizing, as it involves arranging and structuring the selected information in a coherent manner.

Question 7

The part of the perception process where meaning is attached to information is called:

Accepted Answer

Interpreting is the stage in the perception process where we attach meaning to the information we have received. This involves taking the sensory information we have collected and making sense of it based on our existing knowledge, experiences, and biases.

Question 8

Perceptual defence, stereotyping, projection and the halo effect are all best described as:

Accepted Answer

These are all common tendencies to distort perceptions, affecting how individuals interpret and understand others' behaviors and messages.

Question 9

The decision to transfer a successful sales representative into the HR department has been based on the understanding that this individual's success is transferable to this department. This decision is likely to be an example of:

Accepted Answer

The halo effect is a cognitive bias where an observer's overall impression of a person influences their feelings and thoughts about that person's character or properties. In this case, the decision to transfer a successful sales representative into the HR department based on their success in sales is an example of the halo effect, as it assumes that success in one area (sales) will translate to success in another area (HR) based on the overall positive impression of the individual.

Question 10

The distortion of perception called the 'halo effect' refers to the tendency to block out or distort information that one finds threatening or that challenges one's beliefs about an individual or group.

Accepted Answer

The halo effect refers to the cognitive bias where our overall impression of a person influences how we feel and think about their character, often allowing a single positive trait to positively influence our overall view of the person.

Question 11

'I believe this is a great library we have at this university. Any students who complain that they cannot finish their research assignment on time because the "material was not available" is a student who just did not look hard enough.' This little scenario best illustrates the distortion of perception known as:

Accepted Answer

The answer of 'I believe this is a great library...

Question 12

Attribution theory is a way to understand how perceptions influence managerial communication and:

Accepted Answer

Attribution theory helps in understanding how perceptions influence interpersonal processes, including how managers communicate with others based on the attributions or reasons they assign to behaviors or outcomes.

Question 13

A 'semantic net' is defined as being:

Accepted Answer

The answer of A 'semantic net' is defined as being:
...

Question 14

The most correct definition of 'semantic block' is:

Accepted Answer

The answer of The most correct definition of 'semantic block'...

Question 15

While organisation-specific language builds cohesion among employees, professional jargon is likely to:

Accepted Answer

Professional jargon can create semantic blocks, which are obstacles to understanding caused by unfamiliar terms or complex language. This can hinder clear communication with those outside the organization or with new employees who are not yet familiar with the specific terminology.

Question 16

In high-context cultures, individuals are likely to be focused on:

Accepted Answer

High-context cultures rely heavily on non-verbal cues and the surrounding circumstances to communicate, rather than just the spoken words.

Question 17

According to Gordon (1987), active listeners not only listen for content, but:

Accepted Answer

Active listeners are aware of the feelings being conveyed, as they focus on understanding both the content and the emotional undertones of the message.

Question 18

As related to communication, which of the following is a FALSE statement regarding feedback?

Accepted Answer

Feedback should not be reserved only for instances of poor performance; it is also important for reinforcing positive behaviors and outcomes.

Question 19

Communication network refers most correctly to:

Accepted Answer

Communication network refers to the pattern of information flow within an organization or group, indicating how communication is structured and transmitted among its members.

Question 20

It is said that morale among employees in all communication networks was higher in:

Accepted Answer

Decentralised networks tend to have higher morale among employees because these structures allow for more autonomy, better communication flow, and increased involvement in decision-making processes, which can lead to greater job satisfaction and morale.

Quiz 13: Communication