A fundamental principle of total quality management is that everyone in an organization should be focused on making continuous improvement. The process of continuous improvement is referred to as
A) kaisen.
B) benchmarking.
C) internal quality cost.
D) prevention cost.
E) quality control.

Question

Quizplus · Accepted Answer

Kaizen is a Japanese term meaning "change for better" or "continuous improvement." It is a philosophy that focuses on the continuous improvement of processes in manufacturing, engineering, and business management.

A Fundamental Principle of Total Quality Management Is That Everyone